Account Resolutions Specialist at Foothill Credit Union

The Account Resolutions Specialist builds and maintains successful member relationships by supporting servicing, collections activity, and delinquency goals.

Essential Duties and Responsibilities: The ARS embraces the Credit Union's mission to improve the member's financial health by providing an exceptional member experience and excellent financial products and services to all channels. Demonstrates support of the credit union's core values by displaying the highest level of integrity and honesty and is passionate about communicating and promoting our short and long-term vision and goals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive.

• Process all claims related to Mechanical Repair Coverage (MRC), Guaranteed Asset Protection (GAP), Debt Payment Protection, and forced placed insurance (State National).

• Ensure compliance with Credit Union policies and procedures.

• Responsible for Early-Stage collection efforts.

• Work a portion of the Early-Stage collection queue for negative shares and loans, as assigned.

• Contact members with Early-Stage delinquent account(s) via letters, phone calls, texts, or emails.

• Document all collection actions taken, including telephone conversations, alternate financial arrangements, and correspondence within the core system.

• Research accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provide members the opportunity to fully explain their account status.

• Responsible for establishing and maintaining effective coordination and communication within the Account Resolutions department.

• Support and assist other team members as needed.

• Maintain departmental files.

• Attend and participate in meetings as required.

• Keep management informed of area activities and any significant problems.

• Assume responsibility for related functions; fill in and perform duties in the department needed.

• Perform other duties as assigned.

• A high school diploma or equivalent is required.

• A minimum of two years of credit union or banking collections experience.

• Specialized banking or credit union education and training in a Collection environment are required.

• Knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements.

• Knowledge of Credit Union services and products and understanding related legal and regulatory requirements.

• Knowledgeable of lending functions, policies, and procedures.

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