Account Services Associate Specialist - Kforce Inc.
Dedham, MA 02171
About the Job
- Account Services Associate Specialist performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements
- Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor
- Directs all work requests from sources outside the department to immediate supervisor for consideration and approval
- Answers incoming telephone calls and direct calls to appropriate resource for resolution; Escalates unresolved issues according to the work group's escalation guidelines
- May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions
- As an Account Services Associate Specialist, you will maintain up-to-date procedure manuals and writes drafts for changes to procedures
- May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures
- Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues
- Assists in tracking, compiling, and completing reports as assigned
Requirements:
- A High School diploma or GED is required for this role
- Someone that has back-office skills
- Knowledge of banking principles, operations, and processes
- Strong PC skills with basic knowledge of Microsoft Office applications
- Detail-oriented and customer-driven, focusing on providing the highest quality products and services to client internal and external clients
- Excellent data entry skills
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent verbal and written communication skills
- Effective analytical, problem-solving, team, and time management skills
- Ability to work independently on problem tickets within the client problem ticket solution
- Ability to maintain confidentiality and carry out assignments that are sensitive in nature
- Ability to work both independently and in a team environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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