Account Specialist - Eastridge Workforce Solutions

POSITION TITLE:  Account specialist

LOCATION: Onsite from Carlsbad and Sorrento Valley, CA 

COMPENSATION: $52K-70K 

GENERAL JOB DESCRIPTION:

The Specialist is expected to ensure operational excellence through providing quality service to candidates, and contractors. You will also be expected to directly screen and support onboarding of candidates; conducting presents and de-briefs; marketing candidates; and conducting follow-up and quality control checks on all placements to ensure appropriate matching and client satisfaction

RESPONSIBILITIES & EXPECTATIONS:

• Respond to and resolve client and candidate issues in a timely manner, bringing issues to the attention of branch manager as appropriate.
• Ensure that operational procedures are executed correctly.
• Develop relationship with program manager and branch team.
• Communicate effectively by phone, in person, and in writing.
• Upload candidates with resume to the Cloud/ATS system in real time for commercial branch team.
• Update and open job orders in ATS system to reflect client needs in real time. Communicate openings to the branch manager and team at minimum of once per week and additionally as needed.
• Confirm first day starts and send dispatch confirmations via email or text.
• Assign new hires in ATS system. Ensure assignments are closed in real time with auditing once per week.
• Add badge numbers to the ATS system for new starts. Replace badges for Eastridge contingent workforce as needed and update systems.
• Follow-up on daily and weekly payroll items with weekly payroll adjustments sent to payroll team by due day. Upload weekly screening time to Cloud along with submittal of ATR.
• Work weekly comparison report to reconcile payroll and billing discrepancies
• Coach Eastridge contingent workers based on attendance and performance feedback. Work with program manager to communicate any action items necessary.
• Work with program manager to communicate call outs and followup on return to work dates.
• Work with Eastridge injury/workers compensation team to complete necessary investigation packets and modified duty restrictions.
• Upload background attestations to Cloud system.
• Prioritize and handle multiple tasks simultaneously.
• Trouble shoot timekeeping systems with support of IT as needed when onsite.
• Represent the Company in a professional manner and consistently demonstrate our values of Deliver Our Best, Commitment, Creativity, Integrity, and Communication

MINIMUM REQUIREMENTS:

• 2 years of relevant management experience preferred
• Passion and take ownership of your role
• Be fanatical about data integrity and tracking information on candidates accurately and timely
• BA/BS Degree Preferred

PERKS & BENEFITS:

At the center of Eastridge Workforce Solutions values is the belief that the single most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for the great work they’re doing we offer a number of perks and benefits that are listed below.

• Eastridge has an Employee Stock Ownership Plan (ESOP) which is a tax-qualified retirement benefit plan.
• Medical, Dental, Vision, Life Insurance
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings
• Paid Time Off and Sick time
• 12 Paid Holidays annually
• Tuition Reimbursement Program
• Health and Wellness benefits
• Pet Insurance
• Company-sponsored Volunteer Events
• Corporate Discounts - 20-60% off on certain movies, hotels, concerts, sporting events, and more!  

WHAT MAKES EASTRIDGE WORKFORCE SOLUTIONS DIFFERENT:

Eastridge Workforce Solutions was founded to help individuals find careers that offer fulfillment. For over 50 years, companies have relied on Eastridge to deliver professional and volume recruiting, payrolling solutions, recruitment process outsourcing, and MSP/VMS solutions to make attracting and managing the workforce simple and scalable. Powered by our proprietary technology platform, Talient™, we offer the most comprehensive suite of workforce solutions in the US and globally. 

Eastridge Workforce Solutions is a 100% Employee-Owned (ESOP) company, empowering employees to earn meaningful equity in the company they build and continue to grow. Through our core belief in servant leadership and fostering career growth, we have remained dedicated to our original mission of providing opportunity and enrichment through work,  while innovating technology and services to help our clients and candidates thrive. 

Eastridge is strongly committed to workplace diversity, equity, and inclusion (DE&I). We host multiple affinity and employee resource groups, led by our diverse team members, to welcome valuable discussions in a safe place. Visit our website to learn more about B.L.A.C.K. @Eastridge, LGBTQ Committee, Woman of Wonder (WOW), LatinXellence, and more!

Glassdoor: tinyurl.com/2p9e95f2 
Why Eastridge: www.eastridge.com/why-eastridge 
Careers Page: www.eastridge.com/careers 

Eastridge respects the privacy of our applicants and employees. For information on the categories or personal information we collect and the business purposes for using the same, please see the Eastridge Notice of Data Collection and Processing. Eastridge’s Privacy Policy may be found on www.eastridge.com.

**Eastridge Workforce Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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