Account Specialist - DataFielder Inc

Summary 

Provide the highest level of account management to internal and external customers with respect to all aspects of the Commercial order process including order placement, order management, Jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.

Essential Duties
Specific responsibilities include, but are not limited to:

• Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes, but is not limited to:

• Gathering and analyzing data in order to process error-free orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations

• Providing real-time status information regarding orders to internal and external customers

• Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately

• Communicating product or procedure changes to the applicable party

• Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable

• Develop and provide internal and external departments with order information and reports as necessary or upon request

• Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner

• Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping, status updates including delays, follow up and alternative products

• Update and maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo

• Process all Returned Material Requests (RMA’s) according to policy; communicate with all necessary individuals to assure timely pick up of material

Physical Demands  

• Ability to routinely work in a stationary position for long periods of time

• Ability to routinely move about to accomplish tasks or to move from one work area to another

• Frequent sitting, walking, and standing; occasional climbing, stooping, kneeling, crouching, crawling, and balancing

• Ability to lift, carry, or otherwise move up to 50 lbs of products, materials, boxes, equipment, etc. occasionally

• Ability to work in outdoor conditions including high/low temperatures, inclement weather, wind, dust, humidity, etc., occasionally

• Ability to frequently and quickly converse with and convey information to others on the phone and in-person

• Manual dexterity to routinely operate standard office equipment and keyboards

• Visual acuity including close vision, peripheral vision, depth perception, and the ability to adjust focus routinely to view documents and computer screens, operate motor vehicles, perform visual inspections, etc.