Account Specialist - Tobii Dynavox
Pittsburgh, PA
About the Job
Reference #: JR100304
Who we are:
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.
To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you'll do:
Our products have the power to change lives by giving a voice to people with communication challenges. When our customers need help unlocking the potential of Tobii Dynavox technology, our Customer Service & Tech Support Team steps in with savvy, empathy, and enthusiasm.
Who we are:
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.Around 50 million people across the globe have conditions that leave them unable to express themselves. Most aren't aware that communication technology like ours exists. Closing that gap requires us to perform at our best every day. Our Corporate Services Department, which consists of our Finance, IT, Legal and HR Teams, brings order and energy to the network of systems and people that make our mission possible.
To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you'll do:
Critical member to the Sales Enablement Team, the Account Specialist will bridge territory and district level strategies with TD loan and discounting programs. This position will work closely with TD District Sales Managers, Solutions Consultants, Learning and Marketing Teams and represent Sales Enablement and CX team needs in interdepartmental projects.
As an Account Specialist, you will be responsible for:
Consult and recommend loan strategies to District Sales Managers and TD Solutions Consultants to maximize use of loan pool devices and increase return on investment
Analyze recommender history and level of independent device usage to approve requests for TD loan programs
Ensure contracts and special loan program orders are completed and scheduled, correspond with special recommenders to ensure successful use of loans and software
Lead strategic discussions with Solutions Consultants to recommend action plans for areas with low investment return or specific trial and demo needs
Approve customers for special TD programs such as Evaluation Center discount programs, and Enterprise/demo versions of software
Provide quoting and order management support to special accounts
Foster customer relationships, gather and track feedback and recommend improvements to the TD customer experience
Be an expert in TD solutions and programs; guide recommenders and junior level associates to TD resources, ensuring customers have a consistent and positive pre-sale experience
Respond to escalated customer and SC inquiries and issues requiring in depth research and follow through
Represent the Customer Experience Team and their customers during Go To Market and other Product Team and Marketing related meetings and projects
Actively participate in process improvement projects; manage smaller improvement projects
Review and update departmental forms and internal process documentation
Assist in the creation of internal tools and esources for the Outside Sales team including training guides, checklists, videos, and part number and product resources
Perform various other duties as assigned
What you'll bring:
Bachelors degree or equivalent related experience
3 to 5 years experience in a related position
Attention to detail with a commitment to achieving results through service excellence and high standards
Excellent written and verbal communication skills
Excellent problem resolution
Proficiency in MS Office, including Excel, Word and PowerPoint
Proficiency in Salesforce or similar CRM
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
"Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled"
Who we are:
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.
To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you'll do:
Our products have the power to change lives by giving a voice to people with communication challenges. When our customers need help unlocking the potential of Tobii Dynavox technology, our Customer Service & Tech Support Team steps in with savvy, empathy, and enthusiasm.
Who we are:
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.Around 50 million people across the globe have conditions that leave them unable to express themselves. Most aren't aware that communication technology like ours exists. Closing that gap requires us to perform at our best every day. Our Corporate Services Department, which consists of our Finance, IT, Legal and HR Teams, brings order and energy to the network of systems and people that make our mission possible.
To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you'll do:
Critical member to the Sales Enablement Team, the Account Specialist will bridge territory and district level strategies with TD loan and discounting programs. This position will work closely with TD District Sales Managers, Solutions Consultants, Learning and Marketing Teams and represent Sales Enablement and CX team needs in interdepartmental projects.
As an Account Specialist, you will be responsible for:
Consult and recommend loan strategies to District Sales Managers and TD Solutions Consultants to maximize use of loan pool devices and increase return on investment
Analyze recommender history and level of independent device usage to approve requests for TD loan programs
Ensure contracts and special loan program orders are completed and scheduled, correspond with special recommenders to ensure successful use of loans and software
Lead strategic discussions with Solutions Consultants to recommend action plans for areas with low investment return or specific trial and demo needs
Approve customers for special TD programs such as Evaluation Center discount programs, and Enterprise/demo versions of software
Provide quoting and order management support to special accounts
Foster customer relationships, gather and track feedback and recommend improvements to the TD customer experience
Be an expert in TD solutions and programs; guide recommenders and junior level associates to TD resources, ensuring customers have a consistent and positive pre-sale experience
Respond to escalated customer and SC inquiries and issues requiring in depth research and follow through
Represent the Customer Experience Team and their customers during Go To Market and other Product Team and Marketing related meetings and projects
Actively participate in process improvement projects; manage smaller improvement projects
Review and update departmental forms and internal process documentation
Assist in the creation of internal tools and esources for the Outside Sales team including training guides, checklists, videos, and part number and product resources
Perform various other duties as assigned
What you'll bring:
Bachelors degree or equivalent related experience
3 to 5 years experience in a related position
Attention to detail with a commitment to achieving results through service excellence and high standards
Excellent written and verbal communication skills
Excellent problem resolution
Proficiency in MS Office, including Excel, Word and PowerPoint
Proficiency in Salesforce or similar CRM
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
"Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled"
Source : Tobii Dynavox