Account Specialist - REHRIG PACIFIC CO

JOB REQUIREMENTS: Brief Role Description The purpose of this role is to
be the primary contact for customers and is responsible for maintaining
customer accounts and files and providing product and service
information across all aspects of Rehrig Pacifics vertical businesses
and industries. (Beverage, Emerging, Environmental and Perishables). The
position partners with the Sales Department, fellow Account Specialists,
Production, Inventory Control, Scheduling, Shipping, Logistics and
Finance teams to ensure customer accounts, order status, production
receipts and shipping are accurate in the system. Responsible for
scalability of multiple accounts to small and medium customers with high
complexity. This position will report to the Customer Service Manager.
Key Accountabilities * Customer Focus * Set up new customer accounts.
* Maintain and update customer records and files. * Take customer
orders either directly from customers or Sales Representative. * Lead
all post Sales efforts to ensure customer needs are met and their order
experience is positive allowing Sales to focus on growth of accounts. *
Communicate with customers regarding issues such as order status,
quotations, order changes and confirmations, as well as any complaints
or questions. * Expedite, track and review customer scheduling
requirements. Analyze and interpret data to ensure all customer
requirements are met. * Collaboration * Work with Plant Managers to
request and prepare customer product and service reports. * Work
hand-in-hand with Sales and internal partners to ensure deliverables are
being met to satisfy customer needs, drive revenue, and increase
customer satisfaction. * Collaborate with both scheduling and to ensure
customer deliverables are met. * Supports sales with understanding the
prioritization of orders being submitted by customer. * Carry out other
associate duties as directed by the Customer Service Manager * Drive
for Results * In collaboration with Sales Operations team, monitor the
aging inventory report to sales and/or the customer when stock reaches
90 days. Work with the customer and/or sales to ship or warehouse and
bill overaged inventory. * Provide monthly strategic forecasting data
that improves capacity utilization, manages costs, increases
efficiencies, and better supports customer needs. * Monitor progress of
customers orders through supplied manufacturing reports, keeping
customers informed on the status of their orders. * Take a lead role
and represent Sales by addressing operational solutions/issues at
customer sites * Be the voice of the customer and communicate relevant
information / make recommendations to the appropriate attention is given
in a timely manner * Responsible for processing customer Requests for
Quotes (RFQ) for units and parts within company guidelines. * Own the
entire process of all customer service inquiries that ensure we have
delivered a World Class customer experience that creates retention and
new opportunities. * Decision-Making * Initiate correction process to
resolve customer complaints and service requests, coordinating with
appropriate departments. * Balance and troubleshoot daily order
activity, including identification and resolution of discrepancies. *
Analyze, interpret, process and edit incoming orders and order changes
according to established departmental guidelines and procedures. Check
pricing, part number and revision levels, shipping requirements,
condition of sales, etc. to ensure order accuracy. Determine and
schedule ship date to initiate material and production cycle. * Review
customer warranty and submit warranty claims. * Initiate creative
problem solving strategies that provide options to customers but also
support our business. * Adaptability * En To view the full job
description please use the link below.
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