Account Specialist - SnugZ USA

Overview

The Sales department is a dynamic team of detail oriented, fast-paced, self-motivated and dedicated people working together as the face of SnugZ to ensure SnugZ is represented to our customers as a dependable, responsive, trustworthy supplier. Our core values: Work Like Crazy, Care Passionately, Think Big and Do What's Right are the backbone of how we function as a team.

Purpose and Scope of Position

SnugZ USA is seeking a dynamic, detail-oriented person to work in a fast paced, growing, and fun environment. We are looking for someone who is self-motivated, hardworking, persistent, and dependable to join our growing team in the promotional products industry that encompasses the SnugZ core values.

The Account Specialist supports the assigned Sales Executive in supporting the team's designated accounts. Responsibilities will include quoting, managing and tracking HQ orders, ensuring no order hiccups through the production process as well as providing detailed quotes for program and promotional opportunities. The ideal candidate for this position will have established Customer Service, Sales and/or Marketing experience as well as detailed data entry experience and a commitment to delivering the highest level of professional dedication and performance. This position requires an individual who is highly motivated and detail oriented.

Key Responsibilities

· Partner with Sales Executive to maximize coverage and revenue potential on all assigned accounts.

· Assist in preparing presentations to inform customers of SnugZ USA products, decoration capabilities, marketing programs and business solutions with a focus on sales.

· Engage via email/phone with customers.

· Achieve monthly sales quota; work with sales team to achieve organizational sales goals.

· Achieve expected volume of proactive customer reach outs while managing inbound requests.

· Practice knowledge of consultative selling approach.

· Effectively manage multiple projects and assignments through to completion.

· Participate in continuous improvement activities to include idea generation.

· Quoting projects and proactive ideation.

· Manage and Track In-Process orders, including High Quantity orders.

· Submit High Quantity order information to Big Boards leader every week.

· Act as a central point of contact for customers and operations once orders are placed.

· Managing resolutions with prompt issue identification and implementing solutions.

· Assist Sales Executive with product updates, specials and marketing opportunities to customer base.

· Preparing formal product and freight quotes with product suggestions for company programs.

· Assist Sales Executive with comparative data analysis to discover growth opportunities within customer base as well as new customer opportunities.

Required Experience/ Education and Training Requirements

· Customer Service experience.

· Sales experience is a plus.

· Communicate clearly and professionally with exceptional written and verbal skills.

· High interest in consumer products for marketing events and advertising.

· High level of enthusiasm with a positive attitude with an eagerness to learn.

· Ability to generate solutions for business opportunities and challenges.

· Ability to utilize continuous improvement concepts and philosophies on a regular basis.

· Ability to navigate through systems such as CRM, Syteline, Outlook, Excel, Wrike, Teams, Zoom

· Must be customer focused, confident and goal driven.

· High adaptability to change.

· High level of integrity.

· Must be detail oriented, organized, a self-starter and have the ability to prioritize workload effectively.

Language Requirements

Must be able to read and write fluently in English.

Physical Demands

Ability to alternate between sitting, standing, and walking.

· Ability to perform fine manipulation such as typing for 8 hours.

· Ability of near visual acuity, clear vision of small printed items, and use of computer.

Work Environment

Open concept office setting with moderate noise levels.

Snugzusa LLC is an equal opportunity employer and is a supporter of diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.