Account Supervisor - D2C Communications - Marketing Agency - Hybrid - Cigna

Cigna's internal agency is the premier source for profound marketing insights, world-class strategy, brilliant concepts, renowned design, and content that inspires action and delivers results.

OBJECTIVE of ACCOUNT SUPERVISOR

Establish trust, manage and meet expectations, and add strategic value to become an indispensable partner to clients and agency staff. Flawless implementation of our creative approach and our output through fundamentals of client service. Trusted to solve business problems and needs with partners across Cigna Corporation with creative solutions that are measurable, on strategy, on time and on budget.

Responsibilities :

• Exercise effective communication skills to manage business partners/clients and teams, develop compelling presentations and sell work
• Drive flawless execution of marketing plans and campaigns with partners across Cigna Corporation
• Act as a marketing and key category and segment expert about business/segment and brand performance and keep agency team informed, focused and motivated about business
• Develop and deliver effective, inspiring internal briefs to cross-disciplinary marketing teams, ensuring plans are tied to business objectives and leverage the brand promise
• Continually work to understand the competitive landscape to ensure campaigns are relevant and differentiated in the marketplace
• Partner with consumer insights team to gain consumer knowledge; monitor and report on market trends related to healthcare industries
• Align with PR, communications and other marketing centers of excellence to develop strategies and initiatives that drive brand health
• Champion stellar creative work throughout the business/segment approval process
• Forge strong client relationships with Creative, Production, Project Management and other agency departments and partner companies.
• Develop and recommend ways to streamline communications; at the client level and internally within our team
• Evaluate the input and ideas relative to strategy and business/segment preference
• Facilitate business/segment presentations and internal briefings
• Perform all budget estimates and manage actual vs. proposed budget; compile billing and income forecasts and reports
• Continuously monitor business and promote new opportunities
• Proactively troubleshoot and adjust plans as needed
• Define metrics to help ensure marketing campaigns align to business objectives
• Monitor, analyze and report impact of campaigns/initiatives
• Commit to and exemplify our agency values (Intrinsically Motivated + Resourceful, Amazing + Awesome, Inspired + Enlightened, Passionate + Curious, Smart + Constructively Dissatisfied, Disciplined + Resilient)

IDEAL CANDIDATES WILL OFFER

• Bachelor's degree or equivalent experience
• 8+ years total experience
• Organized and skilled in project management. Must balance high-priority, long-term projects with short-term, immediate deadlines
• Proven ability to generate ideas that effectively leverage limited marketing funds
• Excellent communication and presentation skills
• Adept or expert in a variety of our core agency capabilities and marketing in general
• Driven, compassionate and curious - An excellent communicator with a positive attitude and stellar listening, analytical, and problem-solving skills
• Strong interpersonal skills
• Fast, creative thinker/problem solver
• Team player
• Ability to work in fast-paced, highly-matrixed environment
• Highly motivated
• Attention to detail
• Ability to work from a Cigna office 50% of the time, as requested by the business

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.