Account Supervisor - Patients & Purpose

No One Knows Patients Better

Patients & Purpose (P&P) is premier patient marketing agency. For 20+ years across 150+ brands, we’ve been focused on the patient and consumer healthcare experience through digital innovation, data mastery, unparalleled insights, and breakthrough creative. How many other agencies can say that?

Our Culture Connects Us

We’re all passionate about improving patients’ lives, but we share a lot more than a common purpose. Work-life balance, DE&I, employee training, and just plain having fun are all core to our culture. We want what’s best for our people, because ultimately, that’s what’s best for our agency. Check out our socials to get sense of who we are. 

What You’ll Accomplish

You’ll be a successful manager and mentor who can jump into projects and run them end to end. You’ll be able to lead complex digital projects and supervise junior staff on smaller projects, while maintaining overall brand oversight. You will oversee the day to day financial activity of the brand and participate in and/or lead internal and client reconciliations and forecasting. You’ll be sensitive to team dynamics and proactively identify potential project and financial issues.  

Title: Account Supervisor

Company/Location: Patients & Purpose / New York

Department/Discipline: Account

No One Knows Patients Better 

Patients & Purpose (P&P) is premier patient marketing agency. For 20+ years across 150+ brands, we’ve been focused on the patient and consumer healthcare experience through digital innovation, data mastery, unparalleled insights, and breakthrough creative. How many other agencies can say that?

Our Culture Connects Us

We’re all passionate about improving patients’ lives, but we share a lot more than a common purpose. Work-life balance, DE&I, employee training, and just plain having fun are all core to our culture. We want what’s best for our people, because ultimately, that’s what’s best for our agency. Check out our socials to get sense of who we are.

Your Role: The Account Supervisor (AS)is responsible for developing and overseeing the implementation of marketing strategies for our clients and will be expected to maintain a complete working knowledge of the assigned disease segment and brand goals. The AS will manage client relationships, oversee talent development for direct report(s) and ensure financial goals are attained as outlined in the metrics associated with this role.

Competencies: Compassionate, Solutions Oriented, Collaborative, Organized, Proactive, Takes Risks

What You’ll Do:

• Develop deep product knowledge base (i.e., understanding of product indications, market research, marketing plans, and competitive knowledge)
• Execute strategy, provide brand stewardship and maintain strong client satisfaction on assigned brand(s)
• Communicate client needs to all cross functional partners, including creative and project management, ensuring projects are on brief and in line with brand strategy
• Effectively present the agency’s recommendations, points-of-view, or strategy documents to clients, taking a leadership role in their preparation
• Work with Project Management to provide accurate and timely product forecasts – while seeking supervisor’s input on critical situations or changes
• Ensure that team members know and follow established agency account procedures, including but not limited to; agency process, client process and project status tracking
• Assist in the development of Project Briefs, SOWs Client Presentations and Brand Plans
• Conduct regular meetings with account group team to discuss client issues, opportunities and work in progress
• Coach and develop direct report(s) by creating individual development plans, providing on the job learning and ensuring attendance at relevant OHGU courses
• Lead and participate in live and virtual client meetings, engage with clients independently on tactical and strategic initiatives under the guidance of senior account team members
• Review internal contact reports, status reports, and hotsheets to ensure accuracy of project details and next steps
• Contribute to the development of recommendations of project optimizations based on client feedback, MLR discussions, and market research/insights
• Assist senior account team members as needed with meeting prep, project updates, and client deliverables

What You’ll Need:

• Superior verbal and written communication skills
• Superior organizational skills
• Able to collaborate across a multi-disciplinary brand team
• Excellent presentation skills with an ability to present ideas to brand teams and clients
• Experience working on digital projects or accounts with strong digital focus
• Proficient in Microsoft Office
• Bachelor’s degree with a minimum of 3 years of medical marketing or agency experience
• Previous experience managing one or more direct reports.
• Pharmaceutical advertising is preferred, not required.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

• $90,000 - $116,500

Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know.