Accounting Administrative Supervisor - Accounts Receivable - Altec Industries , Inc.

Responsibilities

Altec is hiring a highly organized and detail-oriented Accounting Administrative Supervisor to join our Accounts Receivable Department in Birmingham, AL (Inverness Location). This position will primarily focus on managing customer service operations, overseeing technical and strategic projects, fostering team collaboration, and providing training and development for new team members. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the capacity to thrive in a fast-paced environment.

Responsibilities

• Customer Service and Support: 
  • Manage a high volume of emails and phone calls 
  • Ensuring clear and effective customer communication
  • Document all customer interactions in the ticketing system 
  • Quickly identify issues and provide appropriate solutions
  • Handle customer invoicing issues and requests
  • Mail invoices to customers
  • Asst customers trying to pay invoices
• Technical and Strategic Projects: 
  • Address technical challenges within managed systems 
  • Utilize dynamic collaborations to create impactful solutions across departments 
  • Develop strategic thinking to align projects with enterprise goals 
  • Focusing on short-term objectives that contribute to long-term success
  • Communication with internal and external partners
• Team Management and Collaboration: 
  • Support and motivate the team 
  • Balancing emotional responsibility for their work ethic and success 
  • Provide guidance in aligning tasks with the company's vision and help develop a strategic mindset for effective contribution 
  • Draft responses and provide solutions for addressing team members' tasks to avoid backlog
  • Helps team consistently meet team deadlines
  • Contributes to team planning and organization
  • Produces department reports
• Training and Development: 
  • Train members
  • Providing written work instructions for each task 
  • Ensure that each manager trains their assigned tasks and schedules time for training sessions
• Resolves moderately complex issues involving multiple accounts or across departments without supervision.  Apply concepts learned from previous scenarios to address future scenarios without consultation.
• Communicate and enforce company policies and procedures consistently and accurately
• Sustainment of previous continuous improvement efforts. 
• Takes an active role in continuous improvement opportunities.
• All other duties as assigned

Education, Experience, and Skills Required 

• High School Diploma or GED required 
• Six years’ relevant experience required and One year of experience as a supervisor or Lead is preferred/subject matter expert  
• Or Bachelor’s Degree (preferred) and three years of related experience and at least one year of direct reports required 
• PC skills using Microsoft Office 365 suite
• Excellent written and verbal communication skills
• Must be able to work with team members and work with minimal direction

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Please apply directly on our website 

Other Position Specifications

• Demonstrated record of responsibility
• Extremely detail oriented
• Motivated, goal oriented and persistent
• Demonstrated ability to manage time and meet deadlines
• Must be customer service oriented
• Ability to work independently
• High level of initiative and works well in a team environment
• Must handle stress and deadlines well
• Able to prioritize and handle multiple tasks while ensuring quality work
• Relies on experience and judgment to plan and accomplish goals
• 0-25% Travel, Occasional travel may be required for training and development purposes.

Since 1929, Altec has been a company committed to excellence, consistently raising the bar through innovative design, manufacture, integrated safety features, and a continued dedication to total customer satisfaction. Altec’ products can be found in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets.

Altec’s values-based culture provides opportunities for associates to have a fulfilling professional career.

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec’s benefits package are listed below.

• Medical, Dental, and Vision Health Care Plans
• Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
• Tuition Reimbursement Program (helps meet CPA credit hours requirements)
• Company Holidays, Paid Vacation, and Vacation Purchase
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
• Personal and Professional Learning/Development Opportunities
• Plus more!

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.