Accounting Clerk - CORE Group Restoration

Accounting Clerk

Location: Austin, TX / Remote (TX, IL, TN, MS, MN, VA, FL, UT, AZ)

About CORE:

CORE is redefining the standard for the restoration experience. CORE is a unique take on property damage restoration. Made up of the largest and most capable property restoration service providers. CORE's business model is unlike anything else on the market today and offers elite contractors the ability to be a part of a premier service offering, align themselves with an organization that believes in operating with the highest standards of craftsmanship, quality and integrity, and all, without giving up their independence.

CORE Values:

CORE was created to Elevate the Property Damage Restoration Industry. Our values are the backbone of our business. We only make decisions based on if they align with our core values, and we only hire employees who align with them as well.

• We believe in delivering REMARKABLE EXPERIENCES through every interaction.
• We seek CONTINUOUS IMPROVEMENT in who we are and all that we do.
• We are PASSIONATE ABOUT PEOPLE and know that we are in the business of improving lives.
• We are FEARLESS in our commitment to excellence.
• We embrace INNOVATION and encourage imaginative thinking.
• We recognize that we are PART OF A COLLECTIVE, and that our actions have a meaningful impact on the world.

Position Overview:

The Accounting Clerk Accountant is responsible for handling both the payments and billing for third-party insurance claims in the property restoration industry.  This person will be able to handle multiple claims & billings at a time.  Day-to-day tasks include answering claims payment billing questions via email and phone, updating notes in CORE's internal system COREVoyant, professionally handling disputes and providing requested information to members and affiliates as well as onboarding providers through bill.com.  This person will, when prompted, provide requested reports and manage one-off projects from beginning to end.  Members of the Finance team interface with a wide variety of high profile insurance carrier and commercial client teams, our network of property restoration service contractors and our internal line of business partners.  These interactions require skills of the highest level of customer service including empathy, dedication to customer satisfaction, listening, patience and caring.    

Key Responsibilities:

• Handle incoming calls and answer questions.
• Communicate professionally, timely and effectively via phone and email
• Receives payments and posts them correctly
• Creates invoices as needed
• Collect on past-due invoices
• Coordinate and collaborate with internal departments.
• Attendance during scheduled work hours is required.
• Experience in Quickbooks software
• Oral Communication–Speaks clearly and uses the 5 key aspects of the highest level of customer service.
• Self-starter, Highly Motivated.
• Multi-tasking
• Written Communication–Writes clear, precise, well-organized emails.
• Continuous improvement mindset–is always thinking about ways to improve and streamline business processes.

Required Skills

Qualifications:

• Proven experience in task-oriented communication.
• Ability to communicate effectively and pivot between different systems.
• Intermediate to advanced proficiency in using computers and computer software, primarily Google Suite.
• Prior logistical experience with payment processing and communication
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• High level of professionalism
• Ability to work independently and in a team environment
• REQUIRED - Previous experience in customer service roles.
• REQUIRED -  1 year Quickbooks or other accounting software experience.
• REQUIRED - Previous remote work experience.
• REQUIRED - Reliable Internet connection
• PREFERRED - Prior experience with Property Insurance Claims.