Accounts Receivable Analyst - NWN Carousel

NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients.  We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Position Summary

The Account Receivable Analyst is responsible for reviewing, communicating and reporting on customer’s financial responsibility to services and product rendered.  They work with internal and external stakeholders to ensure the timely payment and account management of our customers.

Essential Responsibilities

• Analyze, monitor and maintain assigned customer account portfolio.
• Provide our customers with account reporting, invoices, statements for timely payment.
• Review account balances after payments are applied and generate necessary adjustments overpayment notification, refund request, and/or secondary billing as needed.
• Notify Sr. Manager on any potential loss; Recommend to Sr. Management any adjustments, balances for write-offs.
• Accountable for reducing delinquency for assigned accounts.
• Discuss with the customer to verify transactions; provide research and reconciliation as required.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Resolve Customer credit requests, short payments and discrepancies on their account.
• Collaborate with Internal team to facilitate payment on customer’s account.
• Timely response on correspondence and internal and external customer needs.
• Ability to prioritize and manage multiple tasks.
• Organized and attention to detail.
• Strong Analytical and Decision-making skills.
• Strong work ethic, positive attitude and accountability.
• Additional duties, as needed, as assigned by Manager.

Role Qualifications and Requirements

• Associate degree in Business Administration, Accounting or Finance preferred.
• Strong written and oral communication skills.
• Excellent Customer Service.
• Advanced proficiency in MS Office.
• Ability to work both independently and with other team members within the department and company.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.