Accounts Receivable & Billing Specialist - Brooke Grove Retirement Village

Accounts Receivable & Billing Specialist

**Pay Rate up to $26/hour; based on experience**

Full Time Days

Our mission is to "Touch People's Lives", and to us, it is more than a mission, it is a way of life!

At Brooke Grove Retirement Village (part of Brooke Grove Foundation), we understand that all of us touch the lives of those we encounter, and we strive to make sure that impact is positive and uplifting. As a result, the people who live and work here are happy; and it shows!

We welcome all and cherish diversity among our residents and staff, embracing those of all backgrounds, beliefs, and cultures.

Our employees live out our mission each and every day. We are committed to providing care and services that enrich the lives of our residents and employees.

Brooke Grove Retirement Village offers competitive salaries and benefits along with quality training and educational opportunities to include:

• Two comprehensive Medical coverage plans, as well as Dental and Vision
• Life Insurance
• Voluntary Life Insurance, Short and Long-Term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, and Cancer Indemnity Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan
• Paid Sick, Vacation, and Holiday Time
• Direct Deposit
• Tuition Reimbursement
• Benefit eligibility dependent on employment status and specific benefit offering

Responsibilities of an Accounts Receivable & Billing Specialist:

• Prepare and process billings: Accurately prepare and submit electronic and manual billings for Medicare, Medicaid, commercial insurance, and self-pay patients in a timely manner.
• Review and reconcile accounts: Regularly review patient statements, census changes, and accounts to ensure accuracy; process refunds when necessary.
• Analyze billing records: Ensure patient billing records are complete and accurate, obtaining additional information and clarification as needed.
• Collections and follow-up: Proactively manage and follow up on patient receivables, including collection of all past-due accounts.
• Verify insurance eligibility: Confirm primary and secondary insurance eligibility and benefits promptly and accurately to facilitate billing.
• Resolve payment issues: Research and resolve untimely or denied payments, identifying root causes, and ensuring corrective action is taken.
• Submit Medicaid reports: Accurately complete and submit quarterly Medicaid credit balance reports, ensuring compliance with state regulations.
• Assist with Medicaid processes: Support patients in completing Maryland Medicaid applications and assist with Medicaid redetermination processes.
• Communicate with stakeholders: Provide clear, empathetic communication to patients, families, and payors regarding billing issues, ensuring a positive customer experience.
• Collaborate with teams: Work closely with other accounting, billing, and administrative staff to ensure a seamless and efficient billing cycle.

Requirements of an Accounts Receivable & Billing Specialist:

• Associate's degree or equivalent experience in healthcare accounting.
• Strong customer service, communication, and organizational skills.
• Ability to work independently with minimal supervision while being detail-oriented.
• Proficiency in Microsoft Excel and Word.
• Preferred experience with healthcare billing systems, specifically PointClickCare.

Brooke Grove Foundation is an Equal Opportunity Employer and does not discriminate in admissions, employment, contracting with consultants or acceptance of volunteers on the basis of race, color, religion, sex, handicap, sexual orientation, or national origin.