Accounts Receivable Coordinator| Full-Time - Omni Hotels & Resorts

Location

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

To support the Accounts Receivables function through the coordination of group billing and the maintenance of accurate group bill accounts, possess knowledge of and provide assistance with FIT billing, and actively participate in all Customer Service aspects of the department.

Responsibilities

• Become familiarized with all SOP’s, audit points, checklists and procedures related to the position.
• Perform billing of all wholesale accounts on a weekly basis and follow up on payment so accounts do not get beyond 60 days past due.
• Read Group Contract and Resume to ensure that all billing requirements are met.
• Attend Pre-conference and weekly Resume meetings.
• Conduct daily bill reviews for all group accounts to ensure accurate billing.
• Print posting master accounts and review to ensure that group invoices are billed out timely.
• Prepare and send group invoices within SOP timeframe, ensuring that there is support for all charges and Group Housing as well as a CS or Catering Manager has approved the bill prior to mailing.
• Conduct follow-up (10-day) calls to ensure that client has received invoice and review and reconcile any disputes in a timely manner.
• Maintain neat and organized group billing files.
• Log all correspondence and collection activity related to the specific account in the file.
• Once completed, all group files are turned into the Credit Manager to be audited and reviewed.
• Conduct Collection activity for group invoices until bill is paid, alert supervisor/manager of all potential late payments.
• Answer guest phone call inquiries in accordance with the phone schedule and assist guests in a professional manner. Respond to all customer inquiries in a timely, efficient manner and record notes in Opera.
• Assist General Cashier with picking up daily cash drop from Golf Clubhouse in accordance with the monthly schedule.
• Assist with inventory schedule monthly as needed.
• Work with other Departments throughout the resort to resolve guest issues and foster an environment of collaboration, positivity, and respect.
• Assist other members of the Accounting / Finance team as needed.
• Perform other tasks dictated by the Accounting Manager
• Must be familiar with operation of general office equipment; requires strong Microsoft Office skills, including Outlook, Excel, and Word.

Qualifications

Qualifications

• High School Diploma or equivalent required.

• 1+ years of AR experience in a luxury or upscale hotel is strongly preferred.
• Ability to communicate effectively in both verbal and written form in English.
• Strong software skills, including high proficiency in Microsoft Office applications and advanced Excel.
• Exceptional attention to detail in follow-up.
• Excellent communication skills.
• Must be available to work a flexible schedule.
• Follow/enforce company policies and procedures.
• Assume responsibility/accountability.
• Collaborative team player who is focused, self-motivated, detail oriented, accurate, and flexible – able to quickly adapt to changing priorities and tight timelines.
• Ability to maintain confidentiality.

Tools & Equipment:

Computer, printer, adding machine, telephone, copier, scanner, facsimile machine.

Working Environment:

Interior of hotel, in normal office conditions.

Physical Job Requirements (for essential functions only)

Must be able to sit for long periods of time working at a computer.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.