Accounts Receivable Estoppel Specialist - Castle Group

The Accounts Receivable Specialist is responsible for the receipt and accounting of funds being paid to the Home Owner Associations and Condo Association. This role also ensures that resident charges are accurate and that established procedures are followed.

The Accounts Receivable Processor also provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

(May include some or all of the following as applicable) 

Applies customer payments and prepares daily bank deposits.

• Create estoppels for resale and developers.
• Provide customer service to Estoppels Department.
• Reviews estoppel requests via emails, ticketing system, and walk-ins.
• Review and complete tickets.
• Update estoppel templates
• Update lender questionnaires.
• Supports site staff by answering general Accounts Receivable inquiries.
• Performs other duties as assigned.
• Corresponds with Developers or title companies for necessary closing information.
• Supports resident services team with estoppel calls.
• Corresponds with title companies, closing agents, attorneys and developers.
• Works closely with our transitions team to obtain necessary building and unit information as it pertains to the new communities and input into Jenark.
• Any other miscellaneous related activities.

Education/Training/Certifications/Licenses:  

High school diploma required. Associates degree with concentration in Business and/or Accounting preferred.

Experience/Knowledge/Skills:  

Minimum of 1-year related accounting experience or equivalent combination of education and experience. General knowledge of accounting principles and understanding of the general ledger accounts is preferred. Attention to detail and accurate data entry skills is a must. Strong verbal and written communication skills creating effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines and use time effectively based on key priorities.  Estoppels experience is a plus.

Computer literacy: 

Intermediate command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook. Experience with accounting software a plus.

Language requirements:

English is required. Multiple language fluency is desirable.

Travel and availability requirements:

May be required to travel to multiple locations in the state on an as needed basis.   

Ability to work extended hours and weekends on as needed basis.

Physical Requirements:           

Ability to lift up to 5 lbs. and work in a sitting position for long periods of time. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive and exchange ideas and information by means of the spoken and written word; ability to quickly and easily navigate the property/building as required to meet the job functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis.

DISCLAIMER:  This is not an all-inclusive job description.   In addition, management has the right to change any portion of this job description at any time and for any reason.