Accounts Receivable - Parts Sales Coordinator - Morgan Truck Body

Location: Janesville, WI

How You Will Make an Impact?

The A/R Coordinator is responsible for collections of past due parts orders. This includes providing proof of deliveries, working with the Customer and Parts Team for resolution. The A/R Coordinator will have administrative responsibilities supporting OEM parts sales as needed. The A/R Coordinator will work with our Parts Customers, Accounting Team and Parts Team members for resolution.

The Nuts and Bolts

• Manage customer relations and answer incoming calls.
• Assist with current open accounts receivable issues including but not limited to updating internal A/R database, contacting customers for resolution, and facilitating any necessary account changes.
• Assist the Accounting team with gathering support documentation for all audits.
• Manage revenue collections functions according to company policies and procedures for Parts.
• Analyze accounts receivable aging records and resolve payment discrepancies.
• Process customer credits as deemed necessary.
• Answer inbound phone calls for parts sales and provide the caller with parts information, and parts quote.
• Upsell to customers as appropriate.
• Respond promptly and accurately to email parts quote requests.
• Research resources to provide correct part(s) for older model bodies where original part(s) are no longer available.
• Pursue additional business by outbound prospecting with existing and former customers.
• Complete all administration tasks involved in processing orders promptly and accurately.
• Communicate with customers regarding expected delivery dates/ship dates for orders, follow-up communication, invoices, and purchase orders.
• Provide customers with backordered material updates on their ship date and order status.
• Evaluate with Buyer/Planner and Parts Supervisor the need for stock level adjustments to respond to changes in customer demands.
• Other duties as assigned.

Required Credentials

• High school diploma or GED
• Customer service experience
• Proficiency with MS Office and AS/400 system utilized to reference parts information
• Ability to interpret a material requirement planning system
• Excellent interpersonal, communication, analytical and organizational skills

Preferred Credentials

• JDE EnterpriseOne experience or other MRP/ERP system utilized to reference part information.

You Must Be Able to

Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

How We Make an Impact

Celebrating our 70th year as the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!

Our shared values are the foundation upon which Morgan does business:

• Appreciating the people who make our success possible.
• Acting with integrity in all we do.
• Delivering results for our customers.
• Bringing an unbridled passion for our products.

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision, and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• Paid holidays and increasing vacation time with years of service
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Job and Leadership Development training

Morgan Truck Body LLC is a business unit of the J.B. Poindexter & Co., Inc. family and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Whether you are just beginning your career or taking the "next step," please visit our careers page - https://www.morgancorp.com/about/careers .

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Required Education: High School

Travel Required: No

Virtual Job: false