Accounts Receivable & Payable Technician - Goodwill Industries of SE WIS
Milwaukee, WI 53201
About the Job
RESPONSIBILITY LEVEL:
Responsibilities include accounts receivable (AR) execution of the collection process in a timely and professional manner, coding and processing Accounts Payable (AP) invoices, auditing of daily retail sales, supporting both accounts payable and accounts receivable with mail distribution if needed and e-mail inbox monitoring, adherence to internal controls and other routine duties in accordance with established procedures and practices. Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day - 3 months.
PRINCIPLE DUTIES:
1. Audit retail sales transactions daily.
2. Perform collection process in accordance with established procedures in a timely and professional manner. Communication in person, via telephone or email with internal or external customers and co-workers will be required. Communicate all resolution issues to the supervisor and document daily collection activity.
3. Accurately code and process accounts payable invoices in financial system in an accurate and timely manner. Make copies of invoices and send to others as requested. Promptly advise co-workers and the supervisor of any issues preventing accurate processing.
4. Verify approval and coding on all requests for payment which may include invoices, spreadsheets, check requests, and employee reimbursements. Open, review, and distribute all mail for AP and AR if needed, as well as review and action incoming AP & AR emails.
5. Assist the AP Supervisor in P-card inquiries as requested. Support Administrator role for company credit card systems website to review and/or audit cardholder transactional detail. Work with co-workers, supervisor and others to improve efficiency of process as well as maintain and/or strengthen internal controls. Perform internal control processes as necessary for proper safeguarding of assets. Monitor and resolve accounts payable issues and/or alert the Accounting Manager to any month end accruals. Resolve internal accounts payable process issues.
6. Provide backup for co-workers as needed. Provide support to internal and external customers to ensure customer expectations are met and internal controls are maintained.
7. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
8. Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
9. Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
10. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
11. Complete all other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency.
2. Previous AP/AR experience or equivalent experience in a related field.
3. Familiar with accounting practices, procedures and software systems.
4. Experience using Microsoft Office products including Excel, Word and Outlook.
5. Strong communication skills and commitment to providing excellent customer service.
6. Ability to work independently as well as within the team.
7. Demonstrated organizational skills with the ability to handle and prioritize multiple projects simultaneously.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
PHYSICAL/SENSORY DEMANDS:
Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally lifts and/or moves up to 20 pounds.