Accounts Receivable Specialist - Medacta USA, Inc.

Position Title: Accounts Receivable Specialist                                                                       FSLA Status: Non-Exempt                                                                                     

Department: Finance                                                                                                                 Location: Franklin, TN

Supervisor: Collections Director                                                                                                                                                                      

Medacta® is a Swiss-based orthopedic company founded in 1999, renowned for its innovative products and surgical techniques. Notably, they pioneered the Anterior Minimally Invasive Surgery (AMIS®) technique for hip replacements, MyKA™ Kinematic Alignment Platform for knee replacement, and NextAR™ Augmented Reality Surgical Platform for use in shoulder, spine, and knee procedures. Leveraging their extensive orthopedic expertise, Medacta introduced MySolutions technology, which provides surgeons with highly personalized pre-operative planning and implant placement methodologies. Utilizing advanced personalized kinematic models and 3D planning tools, MySolutions enhances surgical precision in hip, knee, shoulder, and spine procedures. Medacta's blend of orthopedic expertise and cutting-edge technology drives continual advancements in the field, enhancing patient care worldwide.

The Accounts Receivable Specialist is responsible for collections of outstanding accounts receivable dollars from Medacta customers, facilitating resolution of billing problems with corporate accounts/customer service/sales organization, resolving customer over/under payment issues, escalating collection concerns and missing purchase orders to sales and finance leadership, reporting on customer account aging, and reducing accounts receivable delinquency.

Educational Requirements:

High School Diploma, Associate’s or Bachelor’s degree a plus

Experience Requirements:

Minimum 2 years’ experience in business-to-business collections environment

Required Skills and Abilities:

• Strong written and verbal communication skills
• Mathematical aptitude
• Basic level Microsoft Office Excel skills
• Strong organizational skills
• Problem-solving skills
• Physical Requirements:
  • Sitting: Extended periods at a desk or workstation.
  • Standing and Walking: Frequent movement within the office.
  • Lifting and Carrying: Light to moderate lifting of office materials, supplies, etc.

Additional tasks may require reaching, manual dexterity, and visual acuity.

External: Medacta customers

Internal: Sales Personnel, Finance, Customer Service, Operations, Corporate Accounts

Travel requirements: None

Extent of Confidential Information: Patient PHI, banking information

Reporting: Aging reports and analytics in Excel and Microsoft Navision

• Reviews open accounts for collection efforts
• Makes outbound collection calls in professional manner while keeping and improving customer relations
• Facilitates resolution of customer billing problems with Corporate Accounts, Customer Service, and Sales
• Resolves aging delinquencies, applying good customer service in a timely manner
• Identifies issues contributing to account delinquency and discusses them with Finance and Sales leadership
• Maintains detailed notes in ERP system regarding communications with customer and sales, payment plans, payment commitments, etc.
• Provides supporting documentation to customers upon request to facilitate cash collections
• Prepares monthly comments for required corporate reporting in an accurate and timely manner
• Follows internal policies and procedures, meeting minimum requirements of the job as outlined in the weekly report card
• Performs other related duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.