Accounts Receivable Specialist - Nordic Ware

Commitment and Career Growth * Comprehensive Benefits * Work-Life Balance * Community

At Nordic Ware we have a passion for creating innovative, high quality, American-made kitchenware. We benefit from a collaborative, connected, value-driven culture. For 75+ years our products have enhanced food preparation and brought people together at tables around the world. Our employees take pride in the products we make, and many choose a lifetime career here. Come join us!

Are you good at numbers? Do others describe you as detail-oriented? If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you! We're seeking an Accounts Receivable (AR) Specialist to join our knowledgeable and friendly Finance team. In this role, you'll play a key part in managing customer accounts for large, well-known retailers, ensuring timely invoicing, payments, and reconciliations.

What you will get to do:

• Work with assigned customer accounts by coordinating effectively with their Procurement and Accounts Payable teams, third party payment designees, and end users to obtain invoice approval and receive payment in a timely manner.
• Obtain and accurately enter customer data and credit information in Epicor, our Enterprise Resource Planning (ERP) system, entering all communication and research, same day.
• Reconcile and research customer accounts to keep Accounts Receivable accurate and within terms. Contact customers to obtain additional backup and information if necessary.
• Identify, research and collect past due balances using various methods of communication.
• Follow up on unresolved inquiries and issues and escalate complex issues to senor members of the department for assistance.
• File claims to dispute or inquire on customer deductions, chargebacks or invoice payments using approved processes.
• Participate in regular Accounts Receivable Aging and Chargeback meetings to discuss and resolve collectability, chargebacks, new requirements, electronic data interchange (EDI) and all compliance-related information.
• Process credit card payments using a secure, paperless system.
• Follow Standard Operating Procedures (SOP)
• Crosstrain and assist in the cash application process.

What you'll bring to the role:

• High School Diploma or equivalent required
• 3+ years of Accounts Receivable, Credit or Compliance experience required
• Cash Application knowledge preferred
• Excellent organizational skills and attention to detail
• Ability to effectively communicate with customers and coworkers, maintaining a professional, calm and positive image both via telephone, email and in person.
• Accurate data entry and math skills
• General knowledge of Accounts Receivable processes
• Proficient in using Microsoft Excel (VLOOKUP and Pivot Table) required.
• Experience working in an Enterprise Resource Planning (ERP) software
• A basic understanding of manufacturing processes preferred.

About Us:

Nordic Ware is a leading manufacturer of high quality and innovative kitchenware products. By designing products of superior value, producing them in the United States whenever possible, and marketing them worldwide, we enrich people's lives by adding utility, convenience and enjoyment to the preparation of food.

We strive to offer attentive service that exceeds our customers' expectations, to produce environmentally sound products, and to provide a safe and rewarding work experience for our employees.

We recognize that a growing return on our efforts and investments is essential to maintain our leadership position. We are committed to ethical conduct in all matters and to earning the trust and confidence of our customers, suppliers, employees and of our community.

Nordic Ware is an Equal Opportunity Employer

Benefits:

Medical, Dental, Vision, Health and Wellness Programs (including onsite Pickleball and Yoga, HSA with employer contributions and the new Nice Healthcare), Short and Long-Term Disability, Basic Life and AD&D, Voluntary Life, Dependent Care FSA, Legal Plan Coverage, Paid Time Off, PTO buy and sell opportunity, Paid Holidays, 401(k) Match, Career Development including Tuition Reimbursement, Generous Employee Discount, Performance Based Pay, Weekly Paychecks