Accounts Receivable Specialist - Student Financial Services - State of Missouri

Accounts Receivable Specialist
Student Financial Services
Full-Time

Student Financial Services (SFS) is a central student service center that provides end-to-end student-focused support in the areas of financial aid, student accounts, and other university accounts receivables. The Accounts Receivable Specialist’s role is to provide a wide range of financial services, including third-party billing, and testing internal system applications to ensure that reporting is accurate. Provide customer service to students, parents, and internal and external clients.

Primary Responsibilities:

• Oversee third-party billing process
• In collaboration with third-party agencies, create vendor agreements, contracts, and policies and procedures on applying and invoicing third-party payments.  
• Analyze reports to maintain accurate and consistent information as it relates to enrollment changes that affect rate codes and third-party billing funding.
• Oversee the collections process for bad debt, in collaboration with collection agencies
• Analyze reports to monitor accounts that have been placed with collections agencies. 
• Serve as cashier to process payments from students, university departments, and university organizations 
• Update and manage rate codes and detail code setup to ensure a streamlined fee assessment and refund process. 
• Oversee the monthly cancellation process by identifying the population, assessing late fees and holds, as well as communicating with students.
• Oversee departmental procedures to ensure timely and accurate deposits for all areas of campus
• Monitor daily industry changes by staying current with listservs and publications such as NASFAA News, Army Ignite, etc.
• Execute professional judgment on the appropriate course of action and ensure compliance with federal, state, and institutional regulations.
• Collaborate with the SFS team in communicating pro-actively regarding upcoming changes or challenges regarding billing, collections, refunds, and cancellations
• Collaborates with faculty and staff to promote cooperative relationships that will result in opportunities to resolve financial concerns and complaints, or other difficult situations 
• In line with SFS Service Level Agreements, provide exceptional customer service via in-person interactions with students, parents, outside vendors, and departments at our SFS Front Desk, emails, and phones
• Handles all information with tact and discretion and recognizes the confidential and sensitive nature of university business and FERPA regulations.
• Advocates for a positive student enrollment experience and promotes the University in a positive image
• Utilizes various University, business, and customer service software programs and assists with system testing and upgrades
• Assists with the development and implementation of policies and procedures 
• Represents the SFS office at outreach events (local high schools, community events, Orientation, etc.)
• Represents the SFS office on various University committees
• Keeps up to date with university, departmental, federal, and state regulations, policies, and updates
• Develops and prepares ad hoc reports and assumes other responsibilities as assigned by the Director or Assistant Director.
• Other duties as assigned