Accounts Receivable Specialist - Staffing Resources
Suwanee, GA
About the Job
The Accounts Receivable Specialist is responsible for daily collection and cash application activities. This includes all facets of accounts receivable relating to the collection of payment for invoices. From working with customers to proactively identify and resolve problems that might delay payment of accounts to expediting cash collections, the A/R Specialist takes ownership of collecting payments for invoices.
Principal Duties and Essential Responsibilities:
Principal Duties and Essential Responsibilities:
- Takes ownership” of assigned customer portfolio keeping accounts <60 days.
- Prepare customer statements and collection letters as needed.
- Timely follow-up's and updates of past due accounts and collection notices.
- Monitor and follow-up on credit card and EFT payment returns.
- Process credit card payments when customer is on the phone as needed.
- Ensure the proper billing adjustments & corrections are issued in a timely manner.
- Conduct the proper research and resolution for billing errors and disputes.
- Answer billing calls and resolve or route to the appropriate person to resolve.
- Work with Sales, operations and billing specialists to resolve billing disputes.
- Answer overflow calls from main switchboard.
- Other office related tasks and special projects as assigned by manager.
Minimum Requirements:
- 4 years experience in a Collections or Billing position OR Associates Degree, plus 2 years experience.
- Strong communication ability to deal with customers in a professional yet aggressive manner.
- Ability to produce regular reports using excel.
- Excellent written and verbal communication skills.
- Works well under pressure.
- Strong problem-solving and analytical skills.
- Excellent time management and the ability to multi task; organizational skills.
- Ability to work well in team environment.
- Strong attention to detail.
- Ability to work as needed for mid-month, month-end/ quarter-end requirements.
- Experience with Microsoft Office.
Source : Staffing Resources
