Accounts Receivable Specialist – Mortgage Insurance - Fortuna BMC

The Accounts Receivable Specialist - Mortgage Insurance is responsible for processing monthly mortgage insurance premiums, maintaining certificates, handling premium adjustments, and managing special rates. The role requires extensive interaction with both internal and external customers regarding certificate issues, billing, and cash receipt matters. The ideal candidate must have an accounts receivable or accounting background and related work experience. This position requires strong communication skills, attention to detail, and the ability to thrive in a dynamic, fast-paced environment.

WORKSITE: REMOTE

WORK SCHEDULE: Monday-Friday, 11:00 AM-8:00 PM Eastern Standard Time (Periodic overtime required)

WHAT YOU'LL DO:

• Research, validate, and process adjustments to payments per company policies and procedures.
• Process cash receipts by matching them to outstanding invoices.
• Route certificate maintenance transactional documentation to the appropriate Lender Servicing departments.
• Manually enter premium payments for non-electronic or exception customers at the certificate level, ensuring timely completion before month-end or the next billing cycle.
• Utilize automated systems to upload payment data files, troubleshoot, and resolve file upload issues.
• Actively engage with internal and external customers to resolve and reduce suspense items, preventing their recurrence.
• Manage email correspondence and answer incoming calls via the cash application phone system.
• Oversee servicer transfers manually or by uploading data into the loan transfer application.

WHAT YOU'LL BRING:

• Minimum typing speed of 10,000 keystrokes per hour or 45 WPM.
• Proficient in Microsoft Excel, Word, and Access.
• Adaptability to new assignments and the ability to work in a dynamic environment.
• Strong customer service orientation, with the ability to balance customer and business needs.
• Effective team player with the ability to assist and motivate colleagues.
• Problem-solving skills with a keen eye for process improvement and efficiency.
• Excellent time management, organizational skills, and attention to detail.
• Strong written and verbal communication skills, along with collaboration and influence capabilities.
• Ability to work independently with little or no supervision.
• Flexibility to adjust in a fast-paced and changing environment.

This position offers the opportunity to contribute to an impactful team, improve processes, and deliver exceptional customer service within the mortgage insurance space.

Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools

Career Site: www.gofortuna.com.