Accounts Receivable Team Lead - NABIS

About Nabis

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.

About the Role

The Accounts Receivable Team Lead is responsible for overseeing daily accounts receivable processes and credit operations for a diverse portfolio of retailers, ensuring timely collections from delinquent accounts on behalf of leading cannabis brands. The Team Lead will take on additional leadership duties, including running data reports, training new team members, coaching associates, and leading meetings with key partners.

Responsibilities

• Collaborate effectively with the invoicing and operations departments, as well as with retailers and brands.
• Provide real-time delivery support if payment issues arise.
• Manage tasks and workflows assigned through Asana and ZenDesk platforms.
• Maintain a portfolio of retailers, providing consistent and detailed updates.
• Coordinate with accounting and invoicing teams to address issues related to retailer credit, discounts, and bounced checks.
• Engage with retailers regarding overdue invoices, swiftly resolving any related issues.
• Streamline communication between multiple parties (internal and external).
• Run quantitative reports using Excel and other data analysis tools to support AR activities.
• Write and develop SOPs for departmental use
• Train new hires and provide ongoing coaching to team members to improve performance and development.
• Lead brand-facing meetings to address AR-related concerns and strengthen relationships.
• Triage and prioritize outreach to the account portfolio, delegating tasks as necessary.
• Escalate delinquent account matters appropriately.
• Keep management and brands informed of potential collection issues early in the process.
• Generate weekly reports on credit and accounts receivable data at the account level, and support the accounting team with information necessary for managing allowances for doubtful accounts.
• Identify invoices that are likely uncollectible and communicate effectively with all concerned parties.
• Cultivate and enhance relationships with retailers to facilitate streamlined payment processes.

Requirements:

• Bachelor's degree in a relevant field or equivalent professional experience.
• Experience coaching and mentoring employees
• Experience in B2B sectors preferred
• Proficient understanding of accounts receivable and collections procedures.
• High energy, motivated, and committed with a professional demeanor.
• Exceptional communication skills, both written and verbal.
• Skilled in managing challenging conversations and situations with a high level of judgment, professionalism, and empathy.
• Strong negotiation and problem-solving abilities.
• Highly organized with meticulous attention to detail and excellent record-keeping skills. Ability to create and maintain procedural documentation.
• Thrives in a fast-paced startup environment, adaptable to constant change and comfortable with ambiguity.
• Proficient with Google Suite and Microsoft Office, especially Excel.
• Enthusiastic about the opportunity to work in the cannabis industry.

NABIS IS AN EQUAL OPPORTUNITY EMPLOYER

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.