Ace Hardware Sales Associate - Ace Hardware
La Grange, IL 60525
About the Job
About Hortons Ace Hardware and Home Lighting
Hortons has been serving the community for over 125 years and we pride ourselves on creating a superior client experience from the way our stores are merchandised, to the products we carry, and most importantly, the service we provide to each and every person who walks through the door.
General Summary
The Sales Associate will not be "selling products", rather they will be assisting in "solving problems" of those guests who seek their assistance. They will also assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential duties & responsibilities include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Hortons Ace Hardware
• Proactively assist customers in solving problems
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store
• Possess a friendly outgoing demeanor; work well with customers as well as associates
• Ensure all pages and calls are answered promptly, courteously and effectively
• Forward any customer complaint that cannot be handled to a member of management
• Possess strong product knowledge and knowledge of store layout and location of products
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time
Store Operations
• Assist in creating a positive, professional and safe work environment
• Assist with receiving, checking in and stocking of merchandise throughout the store
• Assist with maintaining back stock levels
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise
• Assist with merchandise resets through the store
• Ensure signage is current throughout the store
• Communicate any merchandising, cost control or sales idea to General Manager
• Participate in store meetings
• Be professional in appearance and actions
• Perform all other duties as assigned
Education/Training
High School or GED equivalent
Experience
Formal retail experience or trades experience preferred but not mandatory
Physical demands
Standing, walking and lifting (up to 50lbs)
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.