ACT PROGRAM ASSISTANT - Oswego Health

Under the general direction of the Director and their designee, in accordance with the objectives, policies and procedures of the ACT Team department and established professional standards, a non-clinical, full-time staff member who is responsible for managing medical records, operating and coordinating the management information system, maintaining accounting and budget records for recipient and program expenditures. Effectively performs reception activities, triages calls and coordinates communication between the program and the recipients.

Duties/Responsibilities:

• Uses appropriate resources (equipment, ideas, personnel) in providing individualized customer interaction.
• Demonstrates ability to assess self-learning needs and seeks assistance to meet those needs.
• Assists in providing an environment conducive to learning for co-workers, students, and ancillary personnel.
• Demonstrates an ability to perform effectively in emergency situations.
• Participates in cross-training; accepts assignments to other units/shifts as hospital needs require.
• Maintains confidentiality in all patient, hospital, and physician related information; demonstrates complete discretion when discussing patient information.
• Actively participates in in-service programs; attends all mandatory classes as required; completes unit-specific competencies.
• Makes recommendations and suggestions for positive procedure changes, understands and supports the need for change in work, policies, or procedures. Adapts easily and willingly to changes in job responsibilities.
• Demonstrates supportive and understanding communication and behavior when in contact with guests (patients, visitors, clients, physicians, employees, volunteers, etc.), always displaying positive guest relations.
• Assists with tracking staff and appointments at daily morning meetings.
• Tracks and maintains records of staff check in (two times, daily) for staff safety program.
• Accounts for service dollars; check receipts and compare to Service Dollar Request Form, total purchases and replenish debit card and petty cash accounts.
• Maintain communication between facilities in regards to ACT clients being admitted to facilities.
• Maintains the phone system.
• Prepares meeting minutes and routine correspondence, coordinates information between facilities, and processes incoming and outgoing mail.
• Prepare reports and statistics as assigned; complete assigned documentation accurately.
• Request and obtain past medical records for clients as assigned.
• Schedules routine and non-routine appointments as assigned with consideration given to the client and staff schedules.
• Communicate with outside organizations regarding routine business and information exchange.
• Monitors and orders office supplies as needed.
• Maintains role of safety officer, ensuring safety check-ins with staff while they are out in the field.
• Perform other duties as assigned.

• Required Skills/Abilities (Unit Specific):

• Excellent organizational skills for maintaining files in systematic order.
• Ability to use computer programs including order entry per policy as assigned.
• Ability to complete documentation accurately and in a timely manner.
• Ability to accurately identify information to properly file, collate, or report data.
• Excellent time management and organizational skills.

• Education and Experience:

• High school diploma or equivalent required.
• 2 years’ experience in administrative support role within healthcare setting preferred.

• Working Conditions:

• Requires participation in meetings and committees as assigned
• Ability to stand, walk, and climb flights of stairs; ability to lift a minimum of 40 pounds (or more) using proper body mechanics for personal and patient/client safety.
• Actively participates in Quality Assurance programs, CQI, and in-service programs; attends all mandatory classes as required; completes unit-specific competencies
• Requires the ability to sit and type at a computer frequently.
• Requires attendance during working hours as scheduled.
• Occasionally assesses, revises, and develops new office procedures and methods for approval.
• Complies with DOH requirements for annual health assessments and required immunizations.

Pay Range: $17.00-$20.40/hour

Employee salary is based on commensurate experience and other qualifications.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.