Acute Care Transport Coordinator - Emory Healthcare/Emory University

Overview

Transport Coordinator involves coordinating with capacity command center teams, EMS teams, healthcare providers, and other stakeholders to manage transport requests, prioritize urgent cases, and optimize resource utilization. Previous experience in EMS, patient transport, or healthcare coordination required. Experience with emergency dispatch systems and logistics management preferred. Shift: Nights

Description

JOB DEESCRIPTION: The Acute Care Transport Coordinator plays a vital role in ensuring the efficient and timely transportation of patients between healthcare facilities, homes, and other locations. The transport coordinator serves as a central point of communication and ensures that all transport operations comply with relevant processes, protocols, and regulations. 1. Transport Coordination: - Receive, assess, and prioritize incoming transport requests from hospitals, and other medical facilities. - Dispatch ambulances and other transport vehicles based on the urgency of the request, patient condition, and availability of resources. - Maintain accurate records of all transport requests, transport, and transport system status. 2. Communication: - Act as a liaison between EMS teams, capacity command center teams, healthcare providers, patients, and their families to facilitate smooth transport operations. - Provide real-time updates to relevant stakeholders on the status of transport requests. - Coordinate with other Capacity Command Center staff to address any issues or delays in transport. 3. Resource Management: - Monitor and manage the availability of ambulances, transport vehicles, and EMS personnel. - Optimize scheduling to ensure maximum efficiency and minimize response times. - Assist in the allocation of specialized transport resources for critical or high-risk patients. 4. Compliance and Safety: - Ensure that all transport operations adhere to local, state, and federal regulations and organizational protocols. - Participate in continuous quality improvement initiatives to enhance the safety and effectiveness of transport services. 5. Documentation and Reporting: - Maintain detailed and accurate records of all transport activities, including patient information, transport routes, and any incidents that occur during transport. - Prepare and submit regular reports on transport operations, performance metrics, and any identified areas for improvement. - Assist in the analysis of transport data to identify trends, challenges, and opportunities for optimization. 6.Collaboration: - Work closely with capacity command center staff, EMS personnel, hospital staff, and other healthcare providers to ensure seamless patient transfers. - Collaborate with other departments, including logistics and administration, to support overall operational efficiency. - Participate in team meetings, training sessions, and emergency preparedness drills. MINIMUM EXPERIENCE: + High school diploma or equivalent required. Associate or bachelor's degree in emergency medical services (EMS), or a related field is preferred + Previous experience in EMS, patient transport, or healthcare coordination required. + Experience with emergency dispatch systems and logistics management preferred. + CERTIFICATIONS: NREMT Emergency Medical Technician Certification preferred. Georgia EMT License preferred + SKILLS: - Strong organizational and multitasking abilities. - Excellent communication and interpersonal skills. - Ability to work well under pressure and make critical decisions in a fast-paced environment. - Proficiency in using dispatch software, scheduling tools, and Microsoft Office Suite.

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Division

_Emory Healthcare Inc._

Campus Location

_Atlanta, GA, 30345_

Campus Location

_US-GA-Atlanta_

Department

_EHI Transport Dispatch_

Job Type

_Regular Full-Time_

Job Number

_138014_

Job Category

_Clinical & Nursing Support_

Schedule

_7p-7:30a_

Standard Hours

_36 Hours_

Hourly Minimum

_USD $28.87/Hr._

Hourly Midpoint

_USD $38.25/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.