Ada Jenkins Center - VITA Program Manager - Ascend Nonprofit Solutions

Position Title: VITA Program Manager

Category: PRN - Night and weekend work necessary during tax season

Location: Hybrid - remote, in-office, and at community sites

Job Summary: Under the supervision of the Director of Impact and Engagement, the VITA Program Manager is responsible for overseeing and implementing the activities and functions of the financial assistance and VITA services including staff supervision, data management/reporting, and coordination of clients, volunteers and operational needs..

Job Qualifications:

• High School Diploma or equivalent necessary
• At least one year coordinating volunteers
• At least 2 years of experience providing customer service in a community setting
• Proficient in MS Office (Outlook, Word and Excel); Previous experience with Adobe preferred
• Must possess excellent interpersonal and communication skills (both written and verbal) and demonstrate ability to work with a wide range of constituents and diverse audiences
• Ability to maintain confidentiality and work with extremely sensitive information
• Use compassion and analytical skills to make informed decisions
• Must be a team player
• Must be process and detail oriented
• Previous experience managing a small budget and dispersing funds preferred

Job Responsibilities:

• Recruit, coach and supervise Site Coordinators for each tax season
• Manage all aspects of volunteer coordination for VITA program including recruitment, scheduling, training, scheduling, supervision, and recognition
• Serve as point of contact for IRS-SPEC partnership
• Complete applications or other materials needed to secure authorization to operate a VITA site
• Make orders for IRS issued printed materials and software
• Promote the program using social media, organization website, or other outlets to ensure community members are aware of the program
• Create schedule for client visits and use scheduling tools to manage client appointments
• Secure locations in the community for program sites
• Ensure sites have all needed supplies, materials, and equipment needed to operate
• Visit each site while operating to provide oversight and support
• Maintain accurate records and provide data management
• Create and prepare reports as needed or requested
• Be familiar with and utilize TaxSlayer software
• Inventory all materials and store appropriately at end of tax season

Physical and Mental Requirements:

The Ada Jenkins Center is committed to providing a means for job applicants who have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities which are customarily required to perform the essential job functions of this position:

• Ability to work without intensive supervision.
• Vision sufficient to read standard text and read a computer monitor.
• Ability to speak and hear sufficiently to communicate clearly in person and over the telephone.
• Ability to stand, sit, walk, stoop, and bend routinely.
• Manual dexterity to use hands, arms, shoulders, repetitively to operate keyboard, to write, etc.
• Body strength sufficient to lift and transfer at least 25 lbs.
• Ability to interact professionally with people from a variety of backgrounds in a high stress environment.

No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Ada Jenkins Center will engage in an interactive process with employees requesting medical or religious accommodations.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.