Adjuster - Initial Action (Texas) - United Auto Insurance

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Initial Action Adjuster to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. 

SCOPE:

An entry-level position, the Initial Action Adjuster will be responsible for evaluating and processing insurance claims. This position involves assessing damage, determining liability, and negotiating settlements with policyholders or third parties. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.

DUTIES:

• Conduct thorough investigations for low complexity insurance claims.
• Collect relevant information, such as photographs, statements, police reports, and any other documentation necessary for assessment.
• Review the extent of damage to vehicles or other insured items.
• Utilize industry-standard tools and software to estimate repair costs and replacement values, as needed.
• Review insurance policies to verify coverage, limitations, and exclusions.
• Ensure that claims fall within the scope of the policy and comply with legal and regulatory requirements.
• Analyze circumstances surrounding accidents or incidents to establish liability.
• Complete appropriate documentation of all interactions, investigations, and assessments.
• Communicate findings and decisions to policyholders, claimants, and other stakeholders in a professional and empathetic manner.
• Negotiate fair and reasonable settlements with claimants or their representatives.
• Ensure compliance with company policies, industry regulations, and legal requirements during the settlement process.
• Provide excellent customer service by addressing inquiries, concerns, and providing regular updates to policyholders and claimants.
• Work closely with other departments, such as underwriting and legal to ensure accurate and timely claims processing.
• Stay updated on industry regulations and compliance standards.

EDUCATION:

• Bachelor’s degree in a relevant field (such as business, finance, or a related discipline) preferred. Four years of prior experience in insurance or customer service accepted in lieu of degree. 
• Active adjusters license will be required.
• Bilingual preferred (English/Spanish).

SKILLS & EXPERIENCE: 

• Knowledge of property and casualty insurance policies, regulations, and procedures is a plus.
• Proficient in Word, Excel, Windows-based applications, and internet usage.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Attention to detail and organizational skills.
• Ability to work independently, make sounds judgments, and handle multiple claims simultaneously.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability

Please note that the salary range listed is an estimate provided by the job board and might not align with accurate information. The actual salary for this position may vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. 

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