Adjuster Team Lead - Sedgwick Claims Management Services, Inc.
TX, TX
About the Job
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Adjuster Team Lead
PRIMARY PURPOSE: To supervise the activities of the adjuster department; to assign caseload of claims to adjusters and to ensure customer satisfaction of claims services delivered.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Develops standards, programs, processes, and initiatives to assure quality claim files and results.
- Resolves complaints and problems which have been escalated through the department.
- Examines Insurance policies and other records to determine insurance coverage.
- Interviews, telephones, or corresponds with claimant and witnesses regarding claim.
- Consults police and hospital records, and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
- Estimates costs of repair, replacement, or compensation.
- Prepares report of findings and negotiates settlement with insured and claimant.
- Attends litigation hearings.
- Establishes reserves and estimates in unassigned claims files.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travels as required.
SUPERVISORY RESPONSIBILITIES
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation. Appropriate state adjuster license is required.
Experience
Six (6) years of related experience or equivalent combination of education and experience required.
Skills & Knowledge
- Strong oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Strong customer service skills
- Strong negotiation skills
- Must possess comprehensive knowledge of general insurance policy.
- Analytical and interpretive skills
- Attention to detail and accuracy
- Ability to plan, prioritize, and organize claims workload for the team.
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
