Admin Services - Integrated Resources, Inc
Remote, NY 12207
About the Job
Job Title: Admin Services
Location: Remote
Duration: 6 months with possible extension (contract to hire based on performance)
Shift: 7:30 Am – 4:00 Pm or 8:00 Am – 4:30 Pm EST (Tue to Sat)
Responsibilities:
Requirements:
Location: Remote
Duration: 6 months with possible extension (contract to hire based on performance)
Shift: 7:30 Am – 4:00 Pm or 8:00 Am – 4:30 Pm EST (Tue to Sat)
Responsibilities:
- The Administrator is responsible for entering program document data from various source documents into a computer system.
- Capture callers’ intent on where callers should be routed to. Interpret, select, or code items based upon analysis of caller’s intent.
- Monitor your own call volume to determine correct scheduling.
- Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call.
- Perform queries within computer programs or online services/search tools to translate and enter correct information on caller’s behalf.
- Maintain up to date knowledge of trained client applications. Maintain acceptable work quality in accordance with department policies.
- Escalate potential inconsistencies or issues based upon minimal caller information. Enter appropriate data into computer programs.
- Produce and maintain data reports and alert management of inconsistencies. Verify data entries for accuracy and completeness.
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
Requirements:
- HS Diploma or GED and 2+ years of experience)
- Handle emails and phone calls efficiently, ensuring effective communication within and outside the organization.
- Be proficient in using Microsoft Teams, Excel, Word and Adobe.
- Not required but preferred – Salesforce, SharePoint, and Genesys telephony experience.
- Effective time management skills.
- Exhibit excellent verbal and written communication skills.
Source : Integrated Resources, Inc
