Admin/Support Analyst for Gas Platform- Houston, TX(Hybrid) at Wise Men Consultants
Houston, TX 77077
About the Job
Title: Admin/Support Analyst for Gas Platform
Start Date: Week of 10/21, if possible
Contract Duration: 12 months (with minimal chance of transitioning to a permanent position)
Location: Houston, TX (Hybrid – 3 days onsite/2 days remote)
This is essentially an admin/support role to support the Gas Platform. The candidate will also work closely with the Platform Operating Model Change Management team on the items listed on the job description.
- It would be fantastic if the candidate had experience with Azure DevOps, but it’s not required. We don’t anticipate them utilizing applications like SAP, Filenet, etc.
- Experience with Excel PivotTables and V Lookup would be nice but is not required. For PowerPoint, we would expect this person to be able to create and update slide presentations.
- The person should have strong organization skills and be able to plan and coordinate meetings using Outlook Calendar feature.
- The candidate should be familiar with MS Teams.
Job Summary:
The Gas Platform Support Analyst is responsible for delivery of change, and communications in support of the Gas Platform steady state operations. As part of the Platform Operating Model framework, this role utilizes tools and templates developed by the Program Change team and aligns with the overall program change strategy for consistent stakeholder experience.
Responsibilities:
Partner with Platform Leaders:
- Build working knowledge of current and upcoming Platform activities and efforts.
- Partner with Platform leaders to build quarterly engagement plan during Platform Quarterly Planning events.
- Act as liaison between program change team and platform team.
Champion Platform and Product Change Adoption
- Coordinate with program change management team to draft Platform communications & engagement strategy and lead in executing.
- Draft and manage communications / meeting invites to the business on behalf of the program.
- Plan, develop content and facilitate Platform Influencer Network meeting every other month.
- Maintain Gas Influencer member list.
- Coordinate training for Platform teams and/or stakeholders, as needed.
- Provide support for development of Platform or Product change documentation for stakeholders, ahead of implementation.
Partner with Program Change Team
- Regularly connect with program change management team to share best practices, learnings to align efforts and messaging across platforms.
- Integrate Platform and Product related communications and engagements into overall program plan.
- Coordinate with Program Change Team to capture relevant adoption and satisfaction metrics.
Examples of Tasks:
- Platform Engagement Execution
- Create invitations, develop agendas & materials, facilitate engagement, etc.
- Gas Ops Townhall / Open Mic
- Leadership Meetings
- Quarterly Planning
- Platform Influencer Meetings
- Collaborate with program change management
- Net Promoter Score (NPS)
- Work with program change management team to send monthly surveys and reminders.
- Program change management support
- Provide Platform updates/inputs, as needed
- Influencer Collective
- Monthly Newsletter
- Etc.
- Change Adoption Metrics (survey/poll results)
- Platform Intranet Child Site Maintenance (future)
- Bi-weekly Platform status updates to Gas stakeholders
- Work with Product Owners and Platform Triad to develop status report
- Distribute to Gas stakeholders
- Maintain Gas stakeholder distribution list
Required Skills:
- Communication
- Organization
- Facilitation
- Problem solving
- Collaboration
Education/Experience
- Bachelor’s degree required
- Excellent communication skills
- Proficient in PowerPoint, Excel, Word and Outlook
Preferred Experience
- Agile Certification
- PowerBI Dashboard development
Please send the updated resume to srinivas.puppala@resolvetech.com or reach me at 470-202-8086. Referrals are welcome!