Administrative Assistant, FRC, Amherst - Clinical Support

CSO is looking for an Administrative Assistant for our Family Resource Center (FRC.)

This position is responsible for providing general reception, clerical, billing, and overall administrative support to the FRC. The position also assists as needed in Outpatient services.

As an Administrative Assistant:

You Will:

• Provide overall administrative and program support to FRC and Outpatient services including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials

• Greet and direct visitors/clients arriving for appointments 

• Maintain therapy room schedules and sign-in boards

• Verify all Mass Health clients on billing system and print out report daily 

• Conduct reminder calls to clients as needed

• File all information using proper office procedures, and maintain an organized office and reception area

• Answer incoming phone calls, direct caller or document to appropriate staff

• Provide welcome tours and reception to family and youth who drop-in to FRC, ensuring immediate access to FRC staff for families and youth in need; assist in providing information and referral for families 

• Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response

• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner

• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies

• Update monthly newsletter and marketing materials including flyers and monthly calendar

Your Background:

• High School diploma or equivalent experience with demonstrated reception, typing, word processing and office skills

• excellent organizational and interpersonal skills

• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA