Administrative Assistant I - DM Clinical Research

Administrative Assistant I

The Administrative Assistant I works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials. 

DUTIES & RESPONSIBILITIES 

• Checking patients in at the front desk. 
• Answer and direct phone calls. 
• Organize and schedule appointments. 
• Plan meetings and take detailed minutes. 
• Write and distribute emails, correspondence memos, letters, faxes, and forms. 
• Assist in the preparation of regularly scheduled reports. 
• Develop and maintain a filing system. 
• Provide administrative support to the site management and the clinical staff. 
• Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner 
• Manage office supplies 
• Sanitizing 
• Assist in Opening and Closing the clinic as needed 
• Clincard payments (office visits, eDiaries, safety calls) 
• Scheduling transportation for patients to and from site 
• Preparing the patient lobby 
• Managing patient scheduling 
• Any other duties/ tasks assigned by the manager 

KNOWLEDGE & EXPERIENCE 

Education: 

• High School Diploma or equivalent required  

Experience: 

• Previous experience working in a medical office  

Credentials: 

• N/A 

Knowledge and Skills: 

• Proficiency with computer skills required. 
• Able to handle multiple tasks at a time with attention to detail. 
• Must be reliable and have strong communication skills 
• Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time

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