Administrative Assistant - Dynamic Workforce Solutions

Job Title: Administrative Assistant

Reports to: Lead Program Specialist
Position Classification: Non-Exempt

Office Location: Jackson, AL Office

Wage: $11.50 an hour

Primary Objectives of Position: Conduct follow-up, retention activities while supporting and
directing clients to the appropriate areas. Aid in screening, providing and interpreting
assessments and eligibility for program(s).

Essential Job Functions:
• Screens clients to determine eligibility for program.
• Maintains files for all applicants in conjunction with required documentation.
• Aid in providing and interpreting TABE Assessments to Participants.
• Assist with contacting participants and gathering follow-up information.
• Provides detailed information regarding services in person and/or on the telephone.
• Performs client follow-up on no-show appointments.
• Escorts and/or directs clients to appropriate areas for testing, counseling, and Resource Room
activities.
• Observe, prepare, and monitor timesheet to submit for bi-weekly stipend payments for
participants.
• Gather participant's eligibility documents and schedule eligibility appointments for
participants.
• Examines correspondence, memos, directives, materials, etc., and initiates relevant action or
replies when possible and permissible, or referring to supervisor for action along with pertinent
information available.
• Prepares accurate and appropriate case notes.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external
customers.

Other Job Duties: Other duties and special projects as needed to meet overall company
objectives. This job description is not intended to be all-inclusive. The employee may be
requested to perform other reasonable related duties as assigned by the immediate supervisor and
other management as required. The company reserves the right to revise or change job duties as
business requirements dictate. It is also understood that the company reserves the right to change
work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5
pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity,
speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an
automobile and operate computer keyboard and basic office equipment; subject to carrying,
lifting, twisting and reaching to perform essential job functions. Working conditions are
primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching
techniques to drive exceptional performance and quality results, learning orientation,
communication proficiency, teamwork orientation, technical capacity

Qualifications:
Education: Associates from an accredited college/program or relevant experience required.
Experience: Three years relevant work experience. Prefer knowledge of Workforce Innovation
and Opportunity Act.

Skills/Abilities: Must possess strong data entry skills and be proficient in Microsoft Office
products with the ability to use various software programs for correspondence, reports, statistical
compilation, analysis and data base access. Ability to gather information, analyze, articulate and
present solutions for complex problems. Ability to work in a team environment and
independently with minimal direction. Excellent interpersonal skills and customer-service
orientation. Strong oral and written communication skills.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance
coverage.