Administrative Assistant, Open Enrollment - ProService Hawaii

WHO WE ARE

At ProService Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.

We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years. Join our diverse and resilient team, and together, we'll make an impact.

WHAT YOU'LL DO

The role of the Administrative Assistant, Open Enrollment is to provide direct support to the benefits department in achieving goals related to open enrollment activities, through effective and accurate data entry, and various administrative tasks. This is a temporary role from July 2024 through January 2025, with the possibility of full-time, permanent placement with exceptional performance.

• Tracks collection of enrollment or waiver forms for employees; and client selection changes, ensuring that healthcare and voluntary benefits enrollment forms are entered on time and are accurate.
• Supports the benefits department with auditing various reports for accuracy, appropriate billing, and compliance. Ensures that healthcare enrollment and HC-5 waiver forms are fully completed, with no missing information.
• Effectively identifies and communicates discrepancies to benefits team and clients. Updates various databases and cases to assist the Benefits team.
• Support general Benefits Administrative tasks and projects.

WHAT WE'D LIKE FOR YOU TO HAVE

• Experience.
  • Minimum of 2 years of customer service experience in a fast paced environment that requires strong attention to detail. Prior experience in HR or general business administration is a plus.
  • Proficient with Excel, Word, and Google Applications.
  • Ability to learn new platforms and systems.
• Strong analysis skills. Able to identify significant problems and opportunities, by analyzing them in depth. Able to determine root causes by being naturally curious.
• Judgment & Decision Making. Confidence in judgment and decision making. Able to demonstrate consistent logic, rationality, and objectivity in decision-making.
• Organization and Time Management. Strong organization and time management skills. Able to focus on key priorities while effectively juggling multiple projects and tasks with tight deadlines. Able to adjust quickly to changes and prioritize throughout the day. Pays strong attention to detail.
• Team Player. Willingness to collaborate and contribute to our norm of "winning as a team".
• Self-Motivation. As this role is administrative in nature, successful candidates must maintain a high level of personal drive, commitment, initiative, and resilience to achieve team goals.

Your unique background, perspectives, and experience matter to us. Even if you don't check every box, we encourage you to apply and share your story.

WHY YOU'LL LOVE PROSERVICE

• At ProService Hawaii, we don't just talk about growth-we live it. We offer a dynamic, inclusive environment where your voice matters, your ideas are celebrated, and your potential is limitless. Here's what you can expect:

  • A Purpose-Driven Culture: Join a team that values integrity, collaboration, and continuous improvement. We are passionate about making a difference for our clients and our community.
  • Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of meaningful projects that drive change.
  • Growth & Development: With our focus on learning and growth, you'll have access to leadership development programs, mentorship opportunities, and a path to advance your career.
  • Hybrid & Remote Work Options: We offer a flexible hybrid work environment for Hawaii-based candidates. We are also open to remote candidates on the U.S. mainland, as long as you're available to work in Hawaii Standard Time (HST). This allows us to work as one team, no matter where you are.
  • Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work. The pay range for this role is $18.00 - $22.00 per hour depending on experience and qualifications.