Administrative Assistant - Payment Review Team - Gallagher

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Job Summary: We are seeking a detail-oriented and proactive Administrative Assistant to support our Payment Review Auditors. The ideal candidate will be responsible for managing referrals, confirming recoveries are posted, confirming stop-pays have been placed, following up on obtaining executed settlement documents, reviewing tracking files for completeness, and uploading/preparing sample files.

• Referral Management: Efficiently manage and track referrals to ensure timely processing and follow-up; includes checking claims files for added documentation prior to sending escalation referrals.
• Confirming Recoveries: Verify that all identified recoveries are posted timely in the system; send escalation referrals for funds not recovered.
• Stop-Pays Confirmation: Confirm that stop-pays have been placed as required.
• Settlement Documents: Follow up on obtaining executed settlement documents to ensure all necessary documentation is added to the claim file.
• Tracking Files Review: Regularly review tracking files for completeness and accuracy, ensuring all data is up-to-date.
• Uploading & Preparing Samples: Upload random samples for the GCoE team to facilitate their review process; identify available documentation for payments and submit to auditor for review
• Other Administrative Duties as Assigned such as updating the Branch Leader list and maintaining SOPs.

• High school diploma or equivalent.
• Minimum of 3-5 years proven experience as an administrative assistant or in a similar role; experience in claims administration a plus.
• Proficiency in using audit software and Microsoft Office Suite (Excel).
• High ethical standards.
• Ability to work independently and collaboratively in a team environment.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multi-task.
• Excellent written and verbal communication skills.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.