Administrative Assistant Waiver Department Monday - Friday 8 am - 4 pm - Independent Living Services

JOB DESCRIPTION

ASSISTANT WAIVER SUPPOPRT MANAGER AND MEDICAL TRANSPORT

GENERAL STATEMENT:

While this position specifies responsibilities, requirements and duties in certain areas, this person is an employee of Independent Living Services, Inc. and will be expected to respond as such to requests not specifically contained herein. This person must maintain the attitude that he/she works for the total organization, and as such, exhibit proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of the ILS programs.

JOB SUMMARY:

The Assistant Waiver Support Manager works directly under the supervision of the Support Manager. Regular contact with the supervisor is necessary. This person will be part of a team effort including the individual being served, family, other personnel and/or service providers identified in the plan of care. A positive relationship with the individuals and their families is vitally important. It is the responsibility of this employee to be familiar with ILS Policies and Procedures and to work in such a way that supervision and services are provided in an effective manner consistent with policies, procedures of ILS and Federal and State laws/regulations. It is also the responsibility of this person to be familiar with HUD rules and regulations. This position will be on call during off duty hours for emergencies as necessary. This is a salaried position.

JOB DUTIES AND RESPONSIBILITIES:

General duties and guiding principles:

• Focus first on the person being served, and understand that my role in direct supports will require flexibility, creativity, and commitment.
• Know and respect the values of the people I support and facilitate their expression of choices related to those values.
• Provide advocacy when the individual's preferences, needs, or talents are neglected or overlooked.
• Encourage growth and recognize the autonomy of the individuals receiving services while also being attentive reducing their risk of harm.
• Develop relationships with the individuals I support that are respectful, based on mutual trust, and that maintains professional boundaries.
• Address challenging behaviors proactively and respectfully, using methods outlined in the ILS Employee Handbook, and follow any behavior management plans in effect for specific individuals.
• Help individuals I support understand and express their rights and responsibilities.
• Recognize that each individual I provide services to has potential for lifelong learning and growth.
• Assist the individuals I support to understand their options and the possible consequences of their options as they relate to their physical and emotional health and well being.

• Be conscious of my own values and how they influence my professional decisions.
• Maintain competency in my profession through continued learning and attending and being an active participant in staff meetings and trainings.
• Assume responsibility and accountability for my actions and decisions.
• Recognize the importance of modeling valued behaviors to co-workers, individuals receiving services, and the community at large.
• Practice responsible work habits.
• Being on time for work
• Completing all necessary documentation to assure compliance with all state and federal regulations. These may include, but are not limited to: daily data sheets and clinic notes, attendance logs, time records, incident reports, behavior reports, accident reports, seizure reports, etc.
• Maintaining strict confidentiality for all consumer information, and facility operations

Job Duties:

1. Financial Management:
   1. Keep fiscal data current for reporting service eligibility as needed.
   2. Assist with money management for people receiving services as needed.
   3. Assist with paying bills: writing checks, getting signatures, and filing receipts as needed.
   4. Maintain financial files as needed.
   5. Assist residents with budgets and money management.

1. Administrative Duties:
   1. Assist staff with electronic timesheets and data.
   2. Assists with filing as needed.
   3. Complete quarterly reports.
   4. Participates in all staff meetings and staff trainings as required.
   5. Maintains confidentiality of all information received regarding ILS and the confidentiality shall be in compliance with ILS non-disclosure policy.

• Medical Appointments:
  1. Assist with medical appointments
  2. Transports consumers inside and outside of the medical facility in a timely and punctual manner
  3. Completes medical forms during and after each appointment to ensure that the Support Manager and Nurse receive a copy
  4. Ensure that all medical forms are filed immediately in consumer files
  5. Transport medical equipment and supplies to consumers when needed
  6. Establishes and maintains communication with Support Managers and ILS Nurse after medical appointments
  7. Respects and protects consumer confidentiality and hospital confidentiality by keeping all sensitive and medical information private
  8. Follows all protocols and procedures to ensure safe delivery of consumer, their possessions, supplies and laboratory specimens
  9. Assists with ensuring pharmacies are up to date on all medical, insurance changes and order medications.

1. Resident Care and Programming:
   1. Provides input into each resident's PCPS/Individual Service Plan i.e., strengths, weaknesses and objectives.
   2. Document progress on specific goals of residents in resident's file.
   3. Guide residents in accomplishing PCPS/ISP objectives by demonstrating techniques and reinforcing good performance/discouraging inappropriate behavior.
2. Supervising Employees:
   1. Assists in interviewing and making recommendations for hiring.
   2. Assigns employees daily activities as required.
   3. Provides input into evaluation of job performance of employees.

The Assistant Waiver Support Manager is responsible for the daily operations of the complex and the needs of the consumers. The essential duties of the Assistant Waiver Support Manager, include, without limitation, making sure that consumers needs are being taking care and to solve emergencies or situations involving consumers or the home, which duties require the Assistant Waiver Support Manager to be on site to make an evaluation and informed decision regarding any situation nor issues. As a result of the essential job duties requiring the Assistant Waiver Support Manager to physically be present at the complex during work hours, the Assistant Waiver Support Manager cannot telecommute or work from home.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related job duties as assigned.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Independent Living Services is an equal opportunity employer and does not discriminate on the basis of race, color, creed, age, religion, disability (if qualified), ethnic or national origin, marital status, or any other protected status.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate a vehicle and possess a valid AR driver's license in good standing and proof of vehicle liability insurance. ability to observe and record behavioral data, ability to communicate clearly with staff and consumers through use of telephone and other verbal means, possess good listening skills, ability to evaluate and determine consumer's strengths and needs.

EDUCATION AND EXPERIENCE

A minimum of high school diploma or GED. Experience working with people with disabilities for 2 or more years or a Bachelor's Degree.

LANGUAGE SKILLS

Ability to read procedures and governmental regulations. Ability to write data and complete reports. Ability to effectively present information and respond to questions from customers, and the general public. Ability to observe and record programming and behavioral data.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, parentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to us hands to finder, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential junctions.

While performing the duties of this job, the employee occasionally work near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

BENEFITS:

See Employee Handbook - Section 201 - 201A. Benefits eligibility is based on category classification and hours worked per week.

NOTE: Part-time employees working less than 30 hours weekly do not qualify for benefits.

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Employee Signature Date

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Supervisor Signature Date

REV: 3/2024