Administrative Case Manager - Gaudenzia

We need hope-bringers and changemakers — because the work we all do matters. If you’re passionate about making an impact with your time and being someone’s light in the darkness, we want you on our team.

Come Join Us to Do Mission-Based, Meaningful Work

Who We Are

Gaudenzia is one of the largest nonprofit providers of treatment to people with substance use and co-occurring disorders in the nation. We operate in Pennsylvania, Delaware, Maryland, and Washington, D.C.  

Our caring, compassionate team is on a mission to save thousands of lives each year and bring hope to people devastated by substance use disorder. Together, we help individuals, families, and communities heal and thrive in the face of one of the most devastating public health crises of our time.

As our organization grows and evolves to meet the needs of our clients and communities, we’re seeking passionate, empathic individuals to help us make an impact. With your help, we can turn the tide on substance use disorder.    

Who we’re looking for:

This position is responsible for overall referral, admissions, coordination, and maintenance of the administrative functions for assessments. This individual will oversee the quality and timeliness of assessments, and the tracking and reporting accurate referral information. This position requires considerable contact with internal and external referral sources and the County. Work is performed with considerable independence and in accordance with established regulations, policies, and procedures. Work is reviewed and supervised by the Program Director, to whom this individual reports.

Your responsibilities in this role may include:

1. Direct day to day functioning of Assessment Unit.
2. Knowledge of daily census of region’s programs.
3. Responsible for developing and maintaining efficient assessment procedure.
4. Oversee client and paper flow between Assessment Unit and programs.
5. Act as a liaison with the internal and external referral sources.
6. Know criteria for all referral sources.
7. Be proficient in assessment tools (i.e., PCPC, etc.)
8. Ensure appropriate referrals are made to programs.
9. Ensure accurate, up to date assessment records, records of referral and funding sources.
10. Establish and maintain positive relationships with funding, referral, and regulatory agencies.
11. Other duties as defined by the Unit Unique Job Descriptions.

Benefits & Perks:

Gaudenzia is a diverse, inclusive workplace where purpose-driven people thrive. We think our team members are real heroes, and we believe those who devote their lives to making the world a better place deserve competitive salaries, generous health benefits, and unbeatable work-life balance in return.

Benefits & Perks at Gaudenzia include:

• Medical Insurance
• Dental Insurance (At No Cost)
• Short-Term Disability Insurance (At No Cost)
• Life Insurance (At No Cost)
• Accidental Death & Dismemberment Insurance (At No Cost)
• Vision Insurance
• Various Supplemental Benefits (Aflac, Legal, Identity Theft & FSA)
• You generate two banks of time off: Personal and Vacation
  • Paid Time Off (PTO) Accruals at 80 hours minimally during your 1^st year of employment
  • Vacation Accruals at 80 hours minimally during your 1^st year of employment
• 10 Paid Holidays Per Calendar Year
• Paid Bereavement Leave
• Education Assistance Benefit (Tuition Reimbursement)
• Full reimbursement for the cost of professional license/certification renewals
• 403(b) Retirement Plan with an Employer Match Up to 5%
• Employee Assistance Program

Gaudenzia is an equal opportunity employer. We do not practice or permit discrimination based on race, gender, gender identity, gender expression, sexual orientation, age, national origin, religion, creed, disability, or veteran’s status.

Qualifications for this role:

Education/Training: Degree from an accredited college with a major in: Psychology, Sociology, Behavioral Health, Social Work.

Experience: Master’s Degree + 2 years; Bachelor’s Degree + 3 years; Associate degree + 4 years        

All experience must reflect direct services with drug and alcohol/mental health population

• Knowledge of treatment, therapeutic, rehabilitative and prevention techniques including, but no limited to: chemical dependency, mental health and criminal behavior.
• Knowledge of drug and alcohol abusing subculture.
• Knowledge of the County funding and admission process.
• Ability to exercise sound judgement in developing, implementing, interpreting, and evaluating program policies, procedures, and regulations.
• Ability to produce a large volume of meals on a daily basis.
• Ability to work effectively with target population, staff members, agencies, institutions, and the general public.

What Matters to Us? Our Mission & Our Operating Principles

Our Mission 
Gaudenzia aspires to connect individuals and families to addiction and mental health treatment so they can attain long-term recovery and achieve a fulfilling life embraced by a broad community of mutual support. 

Our Operating Principles:

We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

1. We hold client care as our top priority.
2. We assume good intentions.
3. We are present, we connect, and we communicate with transparency, dignity, and respect.
4. We make data-driven decisions with courage, challenge the status quo, and find innovative ways to grow Gaudenzia and each other.
5. We support each other publicly and privately in all circumstances.
6. We provide and accept constructive, honest, respectful, and timely feedback with an open mind and without personalization.
7. We operate with integrity, focus on outcomes, and have a bias for action.
8. We follow through on agreements and honor commitments prioritized with a sense of urgency — someone’s life may depend on it.

Gaudenzia is proud to be an employer of choice — and a treatment provider of choice — in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome. Come work with us!