Administrative Clerk for School & Healthcare Food Accounts - Cash-Wa

Position Summary: Function as the administrative support of the School & Healthcare Foodservice Sales team working with both internal and external clients to retain and build our client base.

Job Duties

This is a list of current major job duties and expectations, but includes other duties as assigned.

• Manage assigned school & healthcare accounts in a manner that will ensure customer satisfaction while achieving Sales and Gross Profit Plan Goals.
  • Develop a strong business relationship with customers within assigned business segments via phone and email contact. Includes contact with assigned accounts on a scheduled basis.
  • Assist with and monitor customer orders via internet ordering systems, email, fax, or call in with a goal of all customers placing orders on-line.
  • Draft letters, memos, and emails to keep customers and internal departments updated on activities.
  • Provide superior consultative sales and service by utilizing Order Management Systems, Enterprise Café (CRM), and other Customer Solution Tools to manage accounts to per-determined sales goals.
  • Focus on increasing sales through account penetration with a focus on key product categories.
  • Review and improve service levels by monitoring out-of-stocks and substitution reports, weekly sales, inventory, number of deliveries, and other reports.
  • Monitor contract pricing
  • Process customer credits in a timely manner and perform customer collections working proactively to keep accounts current.

• Assist School and Healthcare Consultants and Bid Coordinator
  • Maintain customer contact information in Customer Relationship Management (CRM) System
  • Monitor customer purchases to identify voids and suggest products to sell the complete package.
  • Research prospect accounts.
  • Communicate product information to customers in a timely manner (including, but not limited to market updates, shortages, new items, etc.).
  • Assist with bid preparation and proposals as assigned.
  • Develop reports for customer business, both new & current.
  • Assist with new business roll-out as assigned.
  • Maintain product nutrition files (including CN/PFS documentation) by entering product information and uploading documents to the CWD Portal.
  • Attend Customer and Prospect meetings as assigned.

• Assist Purchasing
  • Review bid information and customer menus to identify items needed in quantity.
  • Report large item pulls, potential short-inventory, or special upcoming events that impact inventory to Purchasing
  • Monitor and communicate product shortages.

• Assist Operations
  • Communicate changes in delivery requirements
  • Monitor and communicate special routing requests (off-day/special delivery, and recovery)
  • Monitor number of deliveries.

Education & Experience:

• High school equivalency required; some college preferred
• Sales experience preferred
• Experience in School, Health Care, or Food Service strongly desired

Knowledge, Skills, and Ability:

• Friendly and efficient customer skills
• Computer stills required, knowledge of MS Word and Excel
• Good oral and written communication skills required
• Strong ability to prioritize and organize is vital.
• Must work well in groups and be able to manage heavy workloads with many interruptions.

Travel:

• Some travel may be required

Benefits:

• Immediate: Eligible for Paid holidays
• 30 days: Discounted product rates
• 60 days: Medical, Dental, Vision and Life insurance eligibility, 2 PTO days, Company Paid Life Insurance
• 90 days: Eligible to start contributing to your 401k
• 180 days: 2 PTO days
• 1 year: 401k match eligibility, 8 PTO days, Company Paid Short-Term Disability insurance

As one of the largest privately-owned food service distributors in the Midwest our family owned company has a history of building strong relationships. We are seeking great people looking for professional and personnel growth and a place to make a difference in people's lives. If you are interested in joining an innovative, supportive, values driven company, we invite you to consider a career with Cash-Wa Distributing.