Administrative Clerk Lead - 1st Shift - RJW Logistics
Lockport, IL 60441
About the Job
RJW Logistics Group in Lockport is HIRING!
OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST.
RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward.R
What are we looking for?
If you are a highly motivated, hardworking individual that prioritizes safety, we want you to join our growing team of Admin Leads in a very fast-moving environment.
What do we offer?
We offer a unique work environment that rewards performance with a strong corporate structure where Safety is our number one priority.
Weekly Pay and Competitive Salaries
$500 Hiring Bonus after 90 days (conditions apply)
Referral Bonus available (inquire within)
Competitive Benefits Package
401K Retirement Plan
Several shifts to accommodate your personal needs.
Career growth
Thousands of employee discounts on items such as Cell Phones, Apple products, Cars, Tickets, Groceries, and more.
What will you need?
At least 1-year forklift driving experience in a warehouse setting, including Reach Trucks, EPJs, Sit-down forklifts and cherry pickers.
Experience with parcel, case, and pallet picking with RF Scanner recommended.
Ability to lift up to 50 lbs.
Ability to work mandated Overtime and Saturdays as required by business needs.
Be a part of our growing success at RJW!
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Employee assistance program
Employee discount
Life insurance
Wellness program
Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime
Weekends as needed
Work Location: In person
Job Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.
Essential Duties and Responsibilities:
- Enter customer orders and scan / index documents as required.
- Schedule the delivery of customer loads.
- Properly document orders in computer and update customer contact information.
- Maintain communications with customers regarding changes delivery schedules and potential service failures.
- Handle all billing for the Inbound Department
- Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
- Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Assist local dispatcher in update of Tee Cards.
- Other tasks as assigned by manager.
Additional Responsibilities:
- Positive telephone personality.
- Capable of being trained to be ‘Phone Assertive’.
- Exceptional customer service skills.
- Organizational and scheduling skills.
- Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 3 – 4 years of clerical experience.
- Basic transportation / logistics experience.
Education and/or Experience Required:
- High School Diploma or general education diploma (GED) is preferred.