Administrative Coordinator - CopperState Fire Protection

Come help us protect what matters most!

CopperState Fire Protection is hiring a Service Coordinator in our Tolleson, Arizona location.

Position Summary:

The service coordinator handles all incoming service calls and maintains the service and T&I schedule. Maintains and builds a strong rapport with customers and employees.

Duties & Responsibilities:

• Provides excellent customer service to both internal and external customers.
• Oversees service order scheduling and coordinating
• Oversees the creation and efficiency of service order schedules
• Prioritizes service calls in accordance with branch needs
• Maintains Go-Back Queue; including follow up and coordination. Ensures 1 week or less Go-Back status.
• Provides excellent customer service to all escalated service calls
• Attends tech meetings as needed. Reports and relays information between customer service team, management, and technicians
• Proactive communication with employees regarding service order status
• Ability to handle a great deal of stress over long periods of time.
• Is receptive to feedback, willing to learn and embraces continuous improvement
• Is helpful, respectful, approachable and team-oriented; building strong working relationships and maintaining a positive work environment
• Performs other duties as assigned.

Education & Required Skills:

• High School Diploma or GED
• Exemplary customer services skills
• Excellent written and verbal communication skills
• Ability to maintain and project a positive outlook to customers at all times, including when communicating shipment and service delays
• Ability to maintain a professional and positive work environment with all employees, vendors, and customers.
• Must read and speak English.
• Must be able to type proficiently and have a working knowledge of MS Office products.
• Competent ability to originate and correspond by email.
• Complies with all applicable safety, environment, health and waste management policies and procedures.

About CopperState Fire Protection:

CopperState Fire Protection is a division of Fire Protection Service Corporation. FPSC was founded in 1952 and has over 65 years' experience protecting what matters most. The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming. We strive to provide the best customer experience from inception and beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.

We offer on-the-job training for industry specific skills and knowledge. We support certification in our employee's fields, from NICET and beyond. We strive to promote internal organic growth and encourage employees to apply for positions that offer personal development in our rapidly expanding company.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.