Administrative Courier at VineBrook Homes, LLC

Administrative Courier

When you join VineBrook Homes, LLC. you join a diverse and growing team of talented professionals who are changing the property management industry. VineBrook is an internally managed real estate company specializing in acquiring, renovating, and leasing single family homes. We take a different approach, focusing on affordability and value for our residents. VineBrook has built a culture of people committed to ensuring a world class resident experience. We are united around a desire for excellence and innovation. Unified by our mission, we are developers, creators, designers, managers, technicians, and most importantly leaders. Each of us is a trailblazer with a tremendous opportunity to have a positive impact on the lives of our valuable residents. Since our commencement in 2007, we have quickly become one of the largest providers of quality rental homes.

We are currently seeking a qualified full-time Administrative Courier who is professional, polite, prompt, and dedicated to providing the best possible housing experience to our residents.  If you are a candidate who desire a long-term career opportunity with a successful company in the residential services industry, please send us your resume.

ESSENTIAL FUNCTIONS Tasks-Duties-Responsibilities for this position

• Posting of notices such as maintenance, legal, eviction, etc. on rental properties door
• Courier documents and other items when needed in the local market area
• Check rental properties for occupancy
• Prepare notices, and complete other office functions
• Track and turn in invoices, packing slips, part receipts, contract daily
• Serves as a liaison between the Leasing office and the residents or the local community in general
• Referral of all tenant questions, issues, and matters to the leasing office 
• Potentially complete basic maintenance requests and tasks as assigned
• Potentially change locks on rental properties or change via quickset or smart-keys
• Conducts themselves with the highest level of professionalism
• Complete other miscellaneous tasks as required by the Portfolio Manager

KNOWLEDGE-SKILLS-ABILITIES Competencies needed for this position.

• Physical Ability - Requires the ability to lift carry, push, and pull medium weights up to 75 pounds
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Time Management - Managing one's own time and the time of others
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Coordination - Adjusting actions in relation to others' actions
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand
• Written Comprehension - The ability to read and understand information and ideas presented in writing
• Written Expression - The ability to communicate information and ideas in writing so others will understand
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Speech Clarity - The ability to speak clearly so others can understand you
• Conductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Exemplary Customer Service skills
• Time Management skills
• PC and Microsoft Office skills
• Proficiency with iPhone, iPad

PREFERRED EDUCATION AND EXPERIENCE

• Prior experience in a courier role
• Prior experience using YARDI software

ADDITIONAL REQUIREMENTS

• Valid driver's license is required
• Clean driving record
• Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check.

Supervisory Responsibility

No supervisory responsibility needed.

 Travel

This position requires 100% travel is primarily local during the business day.  However, some travel to other markets may be required.   

ADDITIONAL INFORMATION/BENEFITS

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.