Administrative - Customer Service Representative II - Cogent Infotech Corporation
Franklin, MA 02038
About the Job
Job Description:
Summary:
Onsite work.
Summary:
- The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
- Customer service agents may be inbound, outbound or a combination of both.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
Onsite work.
- Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts.
- Job involves data entry and possibly picking orders as well if not busy (nothing too large)
- Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.
- Work is mostly independent but manager and another CSR will be in the office.
- Onsite interview (1 round)
- Temp to perm, will likely be evaluated 3 months in
Source : Cogent Infotech Corporation
