Administrative Director - DDD - Acacia Care, LLC

Are you passionate about making a difference in the lives of individuals with intellectual disabilities? Do you have experience managing office operations and ensuring compliance with state contracts? Do you thrive in a dynamic, fast-paced environment? We invite you to apply for the Administrative Director position with Acacia Care's Phoenix office, where we are dedicated to providing exceptional Home and Community-Based Services (HCBS) under contract with the State of Arizona.

About Us: We are a leading provider of reliable and quality HCBS, committed to supporting individuals diagnosed with intellectual disabilities (I/DD). Our mission is to ensure that every member receives the highest level of care and support in their community.

Position Overview: As our Administrative Director, you will partner with the CEO to oversee the daily administration of office operations, ensuring that our practices align with company policies and state guidelines. Your leadership will have a significant impact on our operations, compliance, and public image.

Key Responsibilities:

• Office Management: Supervise all office functions, including human resources, training, payroll, accounting and audits.
• Facilities Oversight: Manage the facilities work order system, oversee vendor and contractor services, and ensure a safe and clean work environment.
• Financial Oversight: Review and interpret balance sheets, profit and loss statements, and complete state and federal funding audits and surveys requiring financial data.
• Vendor Liaison: Act as the main point of contact with building management and external vendors for various projects and equipment service.
• Problem Resolution: Address and resolve issues related to member satisfaction and manage inquiries from internal and external sources.
• Workflow Coordination: Facilitate coordination and communication within the office and with external agencies, including the DDD.
• Documentation: Prepare and manage administrative documentation, correspondence, reports, and metrics.
• Onboarding & Training: Lead the onboarding and training of new hires in coordination with management.
• Metric Collection: Collect and analyze metrics to evaluate success and measure goals.
• Knowledge Maintenance: Develop and maintain a deep understanding of company programs, resources, and operations.
• Additional Duties: Perform other related duties as assigned.

Education & Experience:

• Bachelor's degree in business administration, Management, or a related field preferred.
• Minimum of five years of experience in an administrative or managerial role, with experience in office operations and compliance.
• Prior experience with DDD and knowledge of HCBS is required.
• Equivalent education/experience may be considered.

Skills & Abilities:

• Strong leadership and organizational skills with the ability to manage multiple functions effectively.
• Excellent problem-solving and decision-making capabilities.
• Proficiency in Microsoft Office Suite and experience with office management software.
• Exceptional communication skills, both verbal and written, with a focus on customer satisfaction.
• Ability to analyze complex situations and develop appropriate solutions.
• Ability to handle sensitive information with confidentiality and accuracy.

Schedule:

• Anticipate about 40 to 50 hours per week including being available for emergencies, weekends, and holidays.

Physical Requirements:

• Ability to stand, walk, sit, and occasionally lift up to 40 pounds.
• Proficient in using office equipment and computer systems.
• Valid Driver's license

Why Join Us?

• Receive competitive pay ($65K to $75K, DOE) and benefit package.
• Play a key role in a mission-driven organization dedicated to enhancing the lives of individuals with I/DD.
• Enjoy a collaborative and supportive work environment.
• Opportunity to contribute to the strategic direction and success of a growing company.

If you're a proactive leader with a passion for operational excellence and making a difference for those with intellectual disabilities, we would love to hear from you!

Apply Today!

We are an Equal Opportunity Employer (EOE) and welcome applications from all qualified individuals.