Administrative Manager - Security Operations Center-X

Security Operations Center-X is hiring a full-time Administrative Manager. SOC-X is a new security technology company located in Troy, MI.

Job Purpose

The Administrative Manager for the SOCX - Security Operations Center is responsible for overseeing and managing a variety of administrative functions to support the organization’s HR operations, client relations, and bookkeeping needs. This role serves as a liaison between operations leadership and employees, ensuring smooth business operations through effective personnel management, policy enforcement, and exceptional customer service. The Administrative Manager plays a key role in onboarding and offboarding employees and clients, coordinating scheduling, managing employee relations, and maintaining financial records. This position is integral to ensuring that all administrative processes align with the company’s goals, compliance standards, and operational needs.

Duties & Responsibilities

Human Resources Support:

• Manage full-cycle HR processes, including recruitment, interviewing, hiring, onboarding, and offboarding of personnel.
• Coordinate with operations leadership to assess staffing needs and ensure appropriate personnel allocation.
• Oversee employee scheduling and timekeeping to ensure shifts are properly covered, while adhering to company policies and labor regulations.
• Address personnel issues, including conflict resolution, employee grievances, and performance management, in accordance with company policies.
• Enforce compliance with all HR policies outlined in the employee handbook, updating and communicating changes as necessary.

Employee Onboarding & Offboarding:

• Develop and maintain comprehensive onboarding procedures for new hires to ensure a smooth integration into the SOCX team.
• Facilitate offboarding processes, including exit interviews and the recovery of company assets.
• Conduct new hire orientations, providing training on company policies and procedures.

Customer Service & Client Management:

• Serve as the primary point of contact for client onboarding and offboarding, ensuring a seamless transition and addressing client needs promptly.
• Manage client accounts, providing exceptional service and ensuring that all interactions reflect the company’s standards and values.
• Communicate regularly with clients to address any concerns, maintain satisfaction, and provide updates on services and capabilities.
• Supervise Customer Service Representatives providing the above job functions.

Bookkeeping & Financial Administration:

• Oversee all aspects of bookkeeping, including accounts payable/receivable, payroll administration, and financial recordkeeping.
• Prepare regular financial reports for leadership, ensuring accuracy and compliance with organizational and regulatory standards.
• Manage billing and invoicing, including client account reconciliation and follow-up on outstanding payments.

Operational Coordination & Policy Enforcement:

• Collaborate with operations leadership to assess personnel needs, facilitate scheduling adjustments, and ensure efficient workflow.
• Ensure that all administrative operations adhere to company policies, ethical standards, and industry best practices.
• Maintain up-to-date knowledge of the company’s services and capabilities to effectively support both internal operations and external client needs.
• Support the development and enforcement of organizational policies and procedures, providing guidance to employees on compliance and expectations.

Documentation & Reporting:

• Maintain accurate personnel files, ensuring all employee records are up-to-date and stored securely.
• Document and track all HR activities, including employee performance evaluations, disciplinary actions, and scheduling changes.
• Compile reports and data analytics related to HR, client management, and financial performance for senior leadership.

Continuous Improvement & Professional Development:

• Identify opportunities for improving administrative processes and implementing best practices.
• Participate in training and development opportunities to enhance knowledge and skills in HR, customer service, and bookkeeping.

Qualifications

• General qualifications sought for the Administrative Manager position may include:
• Education: Bachelor’s degree in business administration, Human Resources, or a related field required.
• Experience: Minimum of 5 years of experience in an administrative or HR support role, preferably within a security or operations-focused environment.
• HR Expertise: Proven experience in HR operations, including recruitment, onboarding, employee relations, and compliance.
• Customer Service: Strong customer service skills with experience managing client accounts and resolving client issues.
• Bookkeeping Skills: Proficiency in financial management and bookkeeping, including familiarity with accounting software (e.g., QuickBooks, Managely).
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with employees, clients, and leadership.
• Organizational Skills: Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Problem-Solving: Proactive problem solver with the ability to handle sensitive situations with discretion and professionalism.
• Technological Proficiency: Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Suite, HR information systems (HRIS), and client management software.

Working Conditions

• Location: Primarily office-based at the SOCX Security Operations Center.
• Work Hours: Full-time position; standard business hours with occasional need for flexibility based on operational requirements.
• Environment: Fast-paced environment requiring the ability to manage multiple priorities and deadlines.

Physical Requirements

• Ability to sit for extended periods, performing desk-based administrative tasks.
• Occasional standing, walking, and reaching as needed within the office environment.
• Ability to lift and carry up to 20 pounds.
• Fine motor skills for typing, handling paperwork, and operating standard office equipment.
• Visual and auditory acuity to perform job duties, including reading documents, using a computer, and communicating with staff and clients effectively.