Administrative Supervisor - Urology - Boston Children's Hospital

The Administrative Supervisor I shall be responsible for:

• Supervising administrative staff. Interviewing, hiring, orienting, training, developing, and disciplining staff as necessary. Organizing work and work processes. Conducting annual performance appraisals and recommending merit increases in conjunction with manager and consistent with Hospital policy. Conducting regular staff meetings. Serving as point person when manager is absent.
• Ensuring all Program personnel are trained in Hospital policies and procedures as well as the appropriate features of the Hospital’s information systems, including follow-up training and consultations. Ensuring compliance with government regulations (such as DPH, licensure, JCAHO, OSHA, etc.) and third-party payor billing requirements. Continually training and cross-training staff on a regular basis.
• Organizing and maintaining daily administrative operations of department. Preparing, verifying, and monitoring departmental payroll and maintaining related records. Preparing periodic reports and documents to comply with hospital, governmental, regulatory, and/or funding agency requirements. Coordinating administration of departmental fellowship and/or residency programs, training grants, and related programs.
• Ensuring patient satisfaction by providing positive and effective customer service. Monitoring and assessing management and operations for patient satisfaction. Recommending and implementing improvements to service.
• Participating in the budget process by identifying and analyzing trends and patterns and preparing cost projections. Developing proposals to improve cost-effectiveness. Monitoring budgets and payroll, resolving variances, preparing reports, and maintaining related records and documentation.
• Purchasing office supply needs through established department protocols to ensure efficient office operations. Monitoring supply inventory/budgeting and identifying and communicating trends and patterns to support cost containment and ensure appropriate use of supplies.
• Maximizing revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to the Hospital and/or Foundation in a timely manner for billing purposes. Identifying opportunities to change registration, scheduling, and billing processes and procedures to enhance positive patient experience.
• Working on special projects and providing detailed analyses and reports on findings as requested by management independently and generating custom analytical reports from the billing system as requested by management.
•  Ensuring the integrity of the in-house computer system. Making recommendations to management to update hardware and software as needed.
• Scheduling patients in multiple areas for appointments or procedures. Works closely with practice administrator to provide administrative and operational support to Directors.

To qualify, you must have:

• Associate’s Degree. Business or closely related field preferred.
• 2 years of Managerial experience in healthcare setting- HIGHLY preferred 
• 3 years of previous experience. Additional years of experience may substitute for a degree.
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Demonstrated knowledge of hospital systems, operations and managed care.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
 
#LI-Hybrid