Administrative Support / Customer Service Representative - The Jett Agency

Our growing insurance agency is looking for an exceptional insurance personal lines Sales/customer service representative to join our team. This position can be part or full time, scheduling appointments or calling our contacts for new clients needing new insurance quotes or coverage reviews. Apply now and we will contact you about the next steps in the interview process.

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our East Granby insurance agency today! At The Jett Agency we pride ourselves on our outstanding insurance products and customer service.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $30000.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Work from Home

Responsibilities

• Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Auto Dealers, etc.
• Secure all Trailing Documents from customers.
• Handle incoming claim calls from customers.
• Maintain documentation for each customer in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Answer incoming phone calls in a timely manner (preferably within 2 rings).
• Provide exceptional customer service.
• Maintains inventory of office supplies and forms - places orders as needed.
• Schedule appointments for sales staff to meet prospective customers.
• Provides on-going support to clients as needed.

• Proficiency to multi-task, follow-thru and follow-up.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent communication/interpersonal skills.
• Exceptional Business Writing and Editing Skills.
• Professional phone etiquette.
• Problem-Solving Capabilities.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Ability to tactfully handle stressful and difficult situations.
• Bilingual, fluent in both English and Spanish is beneficial.