Administrative Support Specialist - Pomeroy Technologies

General Function:
Under moderate supervision, the Administrative Support Specialist will follow documentation, policies, and procedures to support client accounts. Key responsibilities include ensuring client products (new and repaired) are properly received, recorded in the system, and shipped on time. This role also involves attending client meetings, providing necessary information, and supporting overall workflow within the team.

Essential Duties & Responsibilities:
The following duties illustrate the range of tasks that may be performed. Additional duties may be assigned as needed.


* Maintain a working knowledge of our systems.
* Execute system transactions, including creating and closing service requests and sales orders, generating pick tickets, and performing equipment warranty look-ups.
* Validate equipment warranty status.
* Assist with organizing and filing associated paperwork.
* Resolve minor customer service issues.
* Provide daily account status updates to Supervisors and Managers.
* Attend client meetings and presentations.
* Communicate with clients as needed, executing tasks as requested.
* Collaborate with team members to manage workflow and ensure smooth operations.
* Monitor service levels to ensure client satisfaction.
* Adhere to all company and department policies, processes, and procedures.

Minimum Knowledge, Skills, and Abilities Required:


* High School Diploma or equivalent.
* Proficiency in Microsoft Office programs (e.g., Excel, Word).
* Fluent in English, both written and verbal communication.
* Ability to respond to changing client needs in a team environment with a positive attitude.
* Strong customer service skills.

Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands:


* Regularly required to sit, talk, or hear, both in person and via multimedia.
* Use hands to handle or operate standard office equipment and reach with hands and arms.
* Frequently required to walk, stand, and move between work sites.
* Ability to ascend and descend stairs.
* Specific vision abilities include close vision and the ability to adjust focus.
* Frequently lift IT devices weighing between 1lb to 25 lbs.

Mental Demands:


* Effectively use English for written and oral communication.
* Read and interpret data, information, and documents.
* Analyze and solve problems using mathematical reasoning.
* Learn and apply new skills and information.
* Perform highly detailed work on multiple, concurrent tasks.
* Interact professionally with colleagues, clients, and vendors.
* Maintain composure in a fast-paced, high-quality environment where personal and team accountability are key.

Other Specific Job Qualifications and/or Duties:


* Self-motivated to achieve production goals.
* Responsive to the needs of peers and management.
* Maintains a positive attitude.
* Team-oriented to achieve department goals.
* Organized to maintain work area, track progress on tasks, and communicate effectively with the team.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled