Administrative Support Team Associate, South Coast Plaza - Full Time at Macy’s

About

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

Job Overview

The AST's primary responsibilities are to organize the Store Management Office, execute operational administrative functions, oversee scheduling maintenance, balance the vault and other cash functions daily, distribute reports from My Macy's Portal to management team, facilitate the screening/hiring process, handle HR functions, and act as the HR liaison for store employees. Performs other duties as assigned.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.

Essential Functions

• Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer
• Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with store management
• Input employment data in the Job Requisition System and handle all new hire paperwork, orientation, and training sessions
• Balance vault and store checkbook and perform other cash functions on a daily basis
• Act as MST liaison and train colleagues on how to call in repairs
• Complete weekly store newsletter, maintain store bulletin board program, and organize store recognition allies
• Regular, dependable attendance and punctuality

Qualifications and Competencies

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements

• Requires prolonged periods of standing/walking around the store or department. 
• Requires prolonged periods of sitting and constant communication with customers and colleagues.
• Requires working with multiple computer screens and programs simultaneously for extended periods of time.
• Occasionally required to move/reach, stoop, kneel and crouch.
• Frequently lift/move up to 10lbs.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.