Administrator, Carrier Development - Estes Forwarding Worldwide

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Administrator, Carrier Development is responsible for support and administrative functions for the Network Managers and Carrier Development team. They will assist with company initiatives, vendor training, onboarding, setup, and continued assistance for our network partners. 

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Assist Carrier Development team in all facets of vendor management. This includes document distribution, collection, and carrier setup within EFW’s operating system.
• Work with Network Management team to recruit, train and implement new vendors to support EFW business activities as necessary.
• Develop new tools and resources to gain efficiency and improve processes within EFW vendor management and network development.
• Assist with audit and reporting to ensure all required documents are maintained and up to date in the vendor master files for EFW and Government compliance.
• Understand the EFW carrier development team operations system and capabilities as it relates to vendor management including rates, selection, and payment.
• Provide guidance, procedures, and communication to various operations groups on the utilization of approved carriers.
• Participate in regular compliance reviews of vendor contracts and relationships, including scorecard metrics and QBR’s.
• Understand EFW communication methods with vendors including, portal, EDI, API and email processes.
• Main point of contact for training, questions, and execution for vendors within EFW vendor portal.
• Assist with all TSA regulations regarding the Indirect Air Carrier Standard Security Program and all other regulatory authorities regarding the movement of Estes Forwarding business.
• Will comply with company C-TPAT security procedures.
• Regular attendance is required.
• Ability to work flexible hours
• Maintain knowledge of current, historical, and industry trends relating to cost of transportation
• Drive, support, and implement all initiatives driven by the EFW Strategic Plan.
• Collaborate with various departments to establish best practices and promote cross training and cross functional team building.
• Maintain good communication and positive relationships with employees to promote team satisfaction and retention.
• Responsible for adhering to and actively participating in EFW’s standard Performance Management process.
• Ensure safety methods and programs are implemented and maintained.
• Support and promote company core values.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to present to a group of departments.
• Ability to draw inferences and follow prescribed and detailed procedures to solve problems.
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
• Knowledge of dock operations and quality freight handling procedures.
• Ability to analyze problems and develop alternative solutions.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Ability to plan, organize and manage multiple projects and set priorities.
• Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others' efforts.
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to be part of a cohesive team and facilitate the completion of department goals.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions semi-autonomously and has no direct reports.

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience in transportation, logistics, procurement, project management or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry.  However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

TRAVEL

Periodic travel up to 25% required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.